Software Engineer
- Led end-to-end product development lifecycle for new user experiences on Facebook and Instagram, taking ownership from turning loose ideation to engineering requirements, implementation of those requirements, and launching new features.- Engaged in frequent conversations with internal stakeholders to deeply understand their pain points and craft tailored solutions.- Worked hand in hand with diverse cross-functional teams consisting of engineers, researchers, product managers, designers, and operations professionals, fostering a collaborative environment to deliver products users love.- Implemented innovative support flows for facilitating troubleshooting during the monetization onboarding process for both Facebook and Instagram mobile platforms, leveraging JavaScript, React, PHP, HHVM/Hack, and Bloks technologies.- Launched A/B experiments for a variety of support options to test which method is most effective for supporting users and reducing workload on operations agents.