Austin Kiddey Email & Phone Number

Responsible for strategic growth and development of advertiser accounts, including but not limited to:- Creating campaigns, gathering ad assets, creatives & information from clients and uploading required details to in-house platform - Increasing revenue and client portfolio by prospecting new accounts as well as maintaining and enhancing relationships.

Toronto, Ontario, Canada

- Built strong client rapport with small to medium sized businesses in the GTA by being an efficient and outgoing Account Manager - Identified, researched, strategized, and closed business opportunities in assigned territory- Built, grew and maintained positive customer connections and relationships- Presented innovative solutions to enhance business.

Kitchener, Ontario, Canada

• Enhanced overall customer experience by providing support and resolution to customer service issues in an efficient and professional manner, eliminating any escalation or involvement from management
• Effectively facilitated training for a diverse group of individuals to succeed not only in the industry but also in life
• Developed trusting and long-term relationships with customers and co-workers through strong communication and interpersonal skills
• Achieved the highest sales amongst the front of house team by upselling, showcasing promotions, and providing exceptional customer service

Kitchener, Ontario, Canada

• Promoted to management within one year of service by achieving a positive work environment through effective communication and teamwork
• Effectively hired, trained, and managed all kitchen staff, including employee development, issuing disciplinary action, and conducting performance reviews
• Successfully managed all kitchen areas, including inventory, ordering, storage & rotation, line service, and food preparation to exceed health & safety standards
• Reduced food costs by 5% annually through effective communication & relationships with vendors and using seasonal specials to maximize pricing & product availability
• Implemented documentation for back of house functions, including recipe books, preparation par sheets, and inventory/ordering checklists

Burlington, Ontario, Canada

• Adaptability allowed me to gain experience working in all areas of the restaurant’s day to day operations
• Excelled at working individually and on a team, exceeding high service standards by implementing teamwork and communicating effectively with customers & co-workers
• Promoted as a leader because of my competency in cultivating high levels of customer satisfaction, the capability to work under high pressure situations, and the ability to organize and manager numerous tasks at one time

Business Administration, Management And Human Resources

Activities and Societies: Health and Safety Committee, Student Services, Leadership

Geography/Economics

High School Diploma

Activities and Societies: Track and Field, Music