Austin Krach Email & Phone Number

Deer Park, NY, US

New York, New York, United States

• Provide exemplary customer service to all patrons at Harry Potter and the Cursed Child at The Lyric Theatre on Broadway
• Ensure public safety for all attending patrons as well as uphold and enforce the theatre's policies and procedures
• Acquire working knowledge and practice of emergency procedures
• Ticket scanning and distributing Showbills
• Directing and seating patrons in their ticketed seats

New York, New York, United States

• Use a proprietary inventory management system to fulfill physical & digital tickets and deliver them to our guests
• Complete inventory checks to ensure accurate ticket distribution
• Assist the Customer Care team with ticket fulfillment issues such as resending tickets, confirming seat locations, or ticket validation

New York, New York, United States

• Shadow Broadway House Managers
• Analyze and track data from the weekly settlement report and expenses of each theater in Excel
• Transfer employee data and forms into new internal Nederlander website
• Familiarize myself with the various unions and their laws in the industry
• Reception duties at the front desk including answering phone calls, receiving packages, and welcoming important guests

Orlando, Florida

• Usher guests to their seats and answer any questions they may have
• Memorize the different theaters in the venue (Walt Disney Theater, Steinmetz Hall, Alexis & Jim Pugh Theater, and the Seneff Arts Plaza Frontyard Festival) and their seating charts of varying capacities
• Assist in the Grand Opening Celebration of Steinmetz Hall and all of the events with the opening
• Ensure the theater and house are ready to open before each show and that they are both clear at the end of each show

Orlando, Florida

• Lead a team and communicate effectively to staff the Front of House operational needs
• Respond productively to guest inquiries about the exhibit experience
• Create the staff rotation each day as well as start the daily staff breaks to ensure that the teamgets to their next position on time
• Be knowledgeable of all positions for lead coverage while the staff is on break* This was a temporary position

New York City Metropolitan Area

• Create content for The Theater Center's social media pages such as Instagram, X, Facebook, and Tik Tok
• Promote The Theater Center's shows throughout the summer
• Follow trends and contact influencers to visit The Theater Center
• Assist with the opening of Performing Now NYC - a ticket booth for same-day tickets in New York City this summer

Wheatley Heights, New York

• Greet guests and ensure that they are registered to climb with meeting all park safety requirements
• Supervise a team that provides an exceptional guest experience and answer any questions they may have
• Open and close the park store registers and make sure that the park is ready for the current or next day
• Assist guests in purchasing goods and the handling of cash/credit card transactions in the park store
• Manage events to guarantee that the event is running seamlessly

Orlando, Florida, United States

• Assist the Box Office/Front of House team with socially distanced performances of Josephine, A Midsummer Night's Dream, and Little Shop of Horrors
• Help the Development department with their United Arts of Central Florida Collaborative Campaign For The Arts
• Transfer patrons from last season to our new dates, venues, and seat maps in Patron Manager
• Contact our subscribers to alert them of any changes and confirm dates they will be attending

Remote

• Code the list of markets into our internal database.
• Maintain and update internal database of theatrical organizations and contacts.
• Research venues globally and cross-reference Poll Star as well as the internal database for potential booking.
• Review new developments and report on anything that has merit.
• Analyze settlement data.

Lake Buena Vista, Florida, United States

• Operate the virtual queue for Star Wars: Rise of the Resistance.
• Ensure that guests get to their destination in the most safe and efficient way possible.
• Assist guests in Hollywood Studios with any questions they may have.
• Facilitate special events throughout the park such as media events and attraction openings.
• Opening team for Mickey & Minnie's Runaway Railway.* Ended in 03/20 due to Covid-19

Greater New York City Area

• Regulate and prepare press event listings and archives (print & online) through updating the LPR website & physical listings.
• Maintain internal marketing and informational displays/prepare out of house marketing materials.
• Update and produce content for LPR social media utilizing Hootsuite and Facebook Marketing.
• Create dedicated mailers for email marketing blasts through Mailchimp.

Wheatley Heights, New York

• Greet guests and inspect that they are registered to climb with meeting all park safety requirements.
• Assist guests in purchasing goods and the handling of cash in the park store.
• Manage birthday parties and large groups to guarantee that the event is running without error.

Bachelor Of Science - Bs, Major In Entertainment Management, Minor In Performing Arts Administration, 3.8

• Entertainment Management Association - Founding Vice President of Events Connect fellow Entertainment Management students through.

High School Diploma

• Entertainment/Lifestyle Editor of Thunderbird Newspaper - supervise the Entertainment and Lifestyle section of newspaper through.