Austin Kramer Email & Phone Number

The Colony, Tx, Us

The Colony, Texas, United States

• Lead all store operations and report to District Manager• Work in a collaborative, fast-paced, team-centered environment• Ensure store meets its objective- including development, quality, safety, speed, labor, and accuracy goals• Build made-to-order salads and other menu items• Provide great guest experiences with both walk-up and drive-thru orders

- Track incoming Corporate Office Crew (RSO), Business Unit Leaders (BU), and Market Restaurant Leaders (MRL) new hires and initial planning for their onboarding- Developed custom training plans for 180 Crew annually with cross-functional partners- Support operations training through plan creations and follow-up- Lead and support in-person Onboarding and training facilitation- Develop and execute of RSO-based training programs- Lead the development and collaboration of new processes and tools across RSO and BU

Las Vegas, Nevada Area

- Train new Assessors, help lead/coach on standards and best practices for restaurant interactions- Coached crew members and managers in-restaurant on audit findings, corrective action recommendations and long-term preventative action- Completed coaching assessments with managers of new restaurants to ensure they understood the purpose of the program, what to expect and how to prepare for future assessments- Completed peer-to-peer reviews on audits and provide coaching and feedback to ensure calibration and consistency between assessors- Support all operations initiatives through direct coaching, support, and execution while in Restaurant- Own all travel bookings, expense reporting, and schedule making to execute assessments across area, region, and country- Special Projects: 50/50 Support Team Lead, Franchise to corporate acquisition, Assessment creation/modification

Lafayette, Louisiana Area

- Lead a group of 12 Sales associates, plan and execute marketing to drive traffc to the store- Coach associates on sales tactics, develop professional Communication skills, and motivate through rewards- Rentals Manager: market to local musicians, sell exceptional gear, and maintain relationships.

Lafayette, Louisiana Area

- Responsible for store inventory- Weekly cycle counting to maintain accurate inventory- Receive inventory on both a daily and weekly basis- Manage the in house guitar technician- Maintain and fix the physical store

Lafayette, Louisiana

As an assistant manager, I:- Help people make music!- Lead the associates in providing outstanding service- Ensure the store is surpassing sales goals- Assist in properly merchandising the store- Inspire the associates to have fun!

My responsibilities include executing daily tasks, such as organizing crew members, ensuring quality product is given to the customers, dealing with all customer and crew ideas and complaints, and running the everyday operations of the store. I also head the Safety Committee at the store. With this, I am required to meet with four select crewmembers, talk about any safety concerns, ensure that all safety codes are being followed, and also conduct a monthly audit of the store.

My roles at the store included organizing the crew members, ensuring all operations procedures were followed, and that customers were given quality product in a timely manner. I was also repsonsible for cash handling activities, like counting daily profits, and also ensuring that all product shippments were placed in a timely manner. When the shipments were received, I would also check them to make sure we received everything we ordered.

As a crewmember, my tasks included working a register, interacting with customers, cleaning the store, cooking any and all food products, and organizing product shipments.