• Analyze multiple sales/labor reports with weekly sales budgets to identify all hiring needs for all departments and worked with Location Hiring Representative to assist in the hiring and onboarding of 33 new hires• Communicate weekly with third party recruiter about store open hiring needs, interview declines, and separations to assist in the sourcing and recruiting of high quality candidates. • Coach store associate daily on the importance of policies and initiative to generate percent effective targets. •Gained enhanced problem-solving skills from handling day-to-day shifts in workplace schedules to ensure highly satisfying customer service and keeping overtime percentage under 1.8%. •Collected Meat & Seafood In-Stock data daily in coordination with a 6-week Capstone Project with all levels of store management to improve the Meat & Seafood In-Stock Metric up 6% over both the Division & Store Goal and identified and eliminated any waste causing for dips in the metric which was presented through PowerPoint to Division Talent Manager, Division Training & Recruiting Manager, District Manager, and District Human Resources Manager•Created store safety team to identify 75 safety strengths & opportunities per month while coaching and praising associates on safety best practices resulting in improving incident free days from 30 days to 130 days

• Analyze multiple sales/labor reports with weekly sales budgets to identify all hiring needs for all departments and worked with Location Hiring Representative to assist in the hiring and onboarding of 33 new hires• Communicate weekly with third party recruiter about store open hiring needs, interview declines, and separations to assist in the sourcing and recruiting of high quality candidates. • Coach store associate daily on the importance of policies and initiative to generate percent effective targets. •Gained enhanced problem-solving skills from handling day-to-day shifts in workplace schedules to ensure highly satisfying customer service and keeping overtime percentage under 1.8%. •Collected Meat & Seafood In-Stock data daily in coordination with a 6-week Capstone Project with all levels of store management to improve the Meat & Seafood In-Stock Metric up 6% over both the Division & Store Goal and identified and eliminated any waste causing for dips in the metric which was presented through PowerPoint to Division Talent Manager, Division Training & Recruiting Manager, District Manager, and District Human Resources Manager•Created store safety team to identify 75 safety strengths & opportunities per month while coaching and praising associates on safety best practices resulting in improving incident free days from 30 days to 130 days

• Created customer satisfaction and energy usage data report regarding business customers. • Identified gaps in organizational processes and collaborated with others to make improvements• Interacted with customers while ensuring quality customer service. • Ensured Quality Contact information for business customers• Experienced Continuous Improvement

• Created customer satisfaction and energy usage data report regarding business customers. • Identified gaps in organizational processes and collaborated with others to make improvements• Interacted with customers while ensuring quality customer service. • Ensured Quality Contact information for business customers• Experienced Continuous Improvement

• Created customer satisfaction and energy usage data report regarding business customers. • Identified gaps in organizational processes and collaborated with others to make improvements• Interacted with customers while ensuring quality customer service. • Ensured Quality Contact information for business customers• Experienced Continuous Improvement

• Opened and closed operations of the store on a daily basis• Managed the maintenance of the machines and of the customer seating area• Promoted the business while initiating excellent customer service

• Analyzed multiple demographic factors and developed database of potential customers • Educated customers about the cost and value of Cutco knives and accessories• Scheduled nine customer appointments and conducted sales demos at customer sites