Delivery services, accuracy, timeliness, and customer satisfaction. Driver safety. Proactive communication and problem-solving.

Customer satisfaction is my highest priority.Comprehensive knowledge of company products.Last line of defense for quality assurance.Continuous multitasking.Fast problem solving.Financial accountability.Teamwork and team building.

Shift and front of house management.Responsible for customer satisfaction, quality assurance, and staffing.Food safety, financial accountability, and profit driving.Implemented comprehensive tracking for food costs, inventory, personnel, and all other overhead expenses.Through this greater level of insight, myself and the General Manager were able to achieve highest recorded sales and profit even while making capacity and staffing adjustments do to COVID.

Facilitate procurement cycle from beginning to end of manufactured parts, equipment, and raw materials to support the needs of the nation’s largest shipbuilder.Negotiation of purchase orders totaling in the millions of dollars and consisting of thousands of line items.Serve as the primary liaison between Newport News and my suppliers, communicating customer concerns, expediting delivery schedules, and tracking engineering revisions and material needs.Strong commitment to deliver quality products on time to my customers.Development and implementation of new purchasing strategies.Cultivation of supplier base by continuous quality improvement for both new and existing vendors.Close cooperation with program management to best support production needs.Constant communication between engineers and suppliers to maintain most up-to-date plans, drawings, and specifications.

Above all else responsible for highest possible customer satisfaction.Also responsible for maintaining and improving food quality and timeliness, staffing, scheduling, food safety, financial accountability, inventory and ordering.

* Planned, prepared, and issued interdepartmental production for $10+ million restaurant.* Responsible for controlling and reporting on P&L and production goals to upper level management.* Built relationships and coordinated between multiple vendors to maintain proper inventory levels to ensure an uninterrupted production schedule.* Confirmed supply level, delivery, and quality of material necessary for production.* Responsible for active recruiting, interviewing, and hiring of key personnel across multiple departments.* Creation and modification of weekly schedules for over 100 personnel across multiple departments.* Regular audit of restaurant to identify/prioritize repairs, cash handling procedures, and confirm operational standards are being met.* Consistently communicated to both peer level and upper level management regarding any inventory and staffing issues in order to protect production goals and customer satisfaction.* Thoughtful leadership through active listening, proactive problem solving, and the celebration of exceptional performance.* Persistent attention to detail.* Training, mentoring, and development of both teams and individual personnel.* Modeling and maintaining a high energy, positive work environment that demonstrates a passion to achieve and exceed customer expectations.

* Responsible for inventory and ordering of all liquor for entire restaurant.* Accountable for ordering and maintaining functionality of tools and equipment, which included regular communication with management regarding work orders/repairs.* Daily money handling and financial reconciliation.* Ensured customer and staff safety through proper and disciplined product handling and equipment use.* Aided in maintaining product quality and recipe integrity.* Ensure very highest customer experience through extensive knowledge of restaurant menu and use of interpersonal communication skills to guide customer toward best match.* Awarded “Team Member of the Month" Award on multiple occasions.* Selected to be a Designated Trainer, responsible for coaching and training peer/junior level staff.* Operated as a Designated Trainer during a New Restaurant Opening, and ensured the proper and thorough training of new staff members within multiple departments.

* Responsible for timely and quality food expediting.* Ensured customer and staff safety through proper and disciplined product handling and equipment use.* Aid in maintaining product quality and recipe integrity.* Ensure very highest customer experience through extensive knowledge of restaurant menu and use of interpersonal communication skills to guide customer toward best match.* Ensured the proper and thorough training of new staff members within multiple departments.* Daily money handling and financial reconciliation.* Consistently among top performers in the restaurant as regards both total sales and guest satisfaction.

* Lead teams of 2-16 in active combat missions during Operation Iraqi Freedom and training exercises.* Responsible for maintaining accountability of personnel and highly sensitive military equipment during combat operations.* Effectively maintained clear and concise communication during both normal combat operations and emergency situations to upper levels of chain of command.* Responsible for and received multiple commendations for preventative as well as service maintenance on multi-million dollar equipment.* Vast experience with quick decision making in various high-stress environments.* Received multiple awards for taking initiative in leading and training personnel.* Received awards for communication skills in combat situations.* Received awards for making the safety and wellbeing of my team a priority.

Demonstrated a high level of commitment to both quality and consistency of product.Trained and well-practiced in issues of food safety.Regular money handling and accountability.Gained expert and firsthand experience in the importance of teamwork.Daily demonstration of high level interpersonal communication skills.