• Led all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance, ensuring adherence to brand standards and guest satisfaction metrics.• Developed and executed comprehensive marketing plans to increase occupancy levels.• Built a cohesive team of 20+ staff members through recruitment, training, and mentorship, fostering a culture of accountability and service excellence.• Oversaw property renovations and upgrades, enhancing the guest experience and driving positive online reviews and ratings.

• Led a team of sales associates and flexologists, providing strategic direction, mentorship, and motivation to achieve monthly and quarterly sales goals. Implemented innovative sales techniques resulting in a 160% increase in membership sales within my tenure.• Cultivated strong client relationships through personalized consultations and exceptional customer service. Implemented feedback mechanisms to enhance client experience, resulting in an increase in client retention rates.• Streamlined operational processes to optimize efficiency and ensure seamless customer experiences. Collaborated cross-functionally with franchise owners and corporate stakeholders to implement best practices and improve service delivery.• Developed and executed local marketing initiatives, including social media campaigns, community events, and partnership programs. Increased brand visibility and market penetration, contributing to an increase in brand awareness within the local community.• Managed budgetary goals and financial reporting, ensuring profitability and cost control measures were met. Implemented pricing strategies and promotional offers to maximize revenue and market competitiveness.• Conducted regular training sessions on sales techniques, product knowledge, and customer service standards. Fostered a culture of continuous learning and professional growth among team members, resulting in an improvement in sales performance metrics.

• Design and implement strategies for effective use of materials and labor resources• Carries out management responsibilities including interviewing, hiring, training, and developing/discipling partners; planning, assigning, and directing work• Meet with current and potential clients to coordinate and execute new business

• Assisted VP of sales and marketing with sales of real estate, lumber, and land from 5 countries across Latin America including Argentina, Belize, Costa Rica, Nicaragua, and Panama• Wrote and published marketing content sent out to affiliates and ECI databases through multiple modes of communication including marketing emails, CRM (Hubspot), and social media• Developed and coordinated 4-day trade missions/tours to Belize, Nicaragua, and Argentina

Overnight Front Desk Auditor