● Provide ongoing support for a six person team of Business Development Managers; working closely to provide product consulting support in prospective demos, implementation management of new accounts, and project management on accounts requiring one-time setup and ongoing services● Implementation management of all incoming major accounts with $1000+ monthly recurring revenue to ensure account is ramped to full MRR in the first 30 days● Project management for new clients with managed services work; working on projects from cradle to full implementation and ramp● Assisting in the development of all internal processes for implementation and project management; working directly with management in the ongoing implementation and update of processes as needed.● Provide customer, sales proposal, and product development support as needed.

Focused on creating new avenues for scaleable customer support:Video Tutorial Series - responsibilities• Editing scripts for customers more accustomed to visual, self-paced learning• Creating high-resolution screen captures to accompany live footage• Director of Photography• Light and Audio Technician• Video Editor• Post-production Specialist• Creating customer awareness Support Community - responsibilities• Implementing new 3rd party software, and integrating it with existing support structure• Creating custom html web elements and landing pages for community branding• Maintaining visual consistency with other Ifbyphone sites • Partial training of other Support Team membersAlso personally responsible for supporting and managing projects for the largest Ifbyphone enterprise account.

Senior member of the Customer Success Team, focused primarily on supporting and maintaining positive relationships with the top 3 enterprise-level accounts.First-tier Telco specialist - aid team in testing and diagnosing customer phone problems before involving the Telco Team.Train new employees on various Ifbyphone applications and support procedures

Responsible for supporting customers in the following areas:• Application configuration & testing• Acquiring and porting phone numbers• Billing and payment issues• Report Interpretation• Audio and data editingAlso responsible for identifying and outlining complex, revenue-affecting telco or application issues, and then coordinating the teams necessary to solve them as quickly as possible.

-Creative journalism, video content, illustration, and video editing-Helped maintain a timely site by writing and posting new WordPress content daily-Compiled product feedback into actionable spreadsheets to assist in guiding future advertising brand decisions

-Compiled information used to accurately determine 2010 merit and structure increases-Created searchable database that made pension payouts 50% more efficient-Redesigned departmental audit to make data easier to interpret and act upon

-Analyzed focus groups across the U.S., observations became an integral part of the final deliverable-Insight then used throughout organization to guide future projects, investments, and packaging decisions-Created and presented a compilation of milk-in-school programs designed to create a deeper connection between children and farmers. Distributed to key organizational members to aid with future projects