Austin Link Email & Phone Number

Administered the corporate Verizon downtown office vision, missives and functionality, while providing supplemental support of leadership and developer/product team needs. Took accountability for maintaining office conditions (including LEED certification), supply management, vendor relations/inventories, A/V meetings and special event support, optimizing work conditions and processes to minimize costs, and operations logistics (shipping, receiving, storage, tracking, auditing, etc.).● Handled supportive human resources (HR) tasks with professionalism and expediency, with focus on on-and-off-boarding training and procedure, to augment the building and strengthening of relationships and deepening of rapport and trust in the industry. This fostered continuous improvement across all key performance indicators (KPIs) and customer success metrics. ● Optimized complex and cutting-edge process for new hires and hiring managers to effectively support their introductory weeks in the organization, with the expectation of 2 weeks’ time for the new hire to be fully engaged and ready to perform, from respective start dates. ● Ensured 100% corporate and regulatory compliance from all partners, colleagues, vendors, facility maintenance representatives, and relevant third parties, to drive excellence in relations across team, departmental, organizational, and geographic lines of business. ● Facilitated the swift and successful adaptation of a new hybrid work environment at the corporate office to support 170 employees due to the unprecedented COVID-19 pandemic. Delivered world class solutions 3 months in advance, to earn and maintain distinction in the field.● Evaluated real estate options with precision and insight, for possible expansion of new business developments and products/services. Embraced and embodied holistic approaches throughout all processes by fully engaging all stakeholders and collaborating to gain consensus for ideal solutions.

Denver, Colorado, Us

Supervised all F&B operations including Special Events/Banquets, Harry’s Restaurant, The Lounge, Room Service, and the Kitchen in a busy downtown hotel. ● Adopted responsibility for wide spectrum of duties, including but not limited to the training of new hires, client and hotel guest interactions, auditing banks, calculating final check postings nightly, opening and closing duties, completing inventories and stock requisitions, maintaining schedules for staff, and providing first-rate quality assurance over all F&B aspects● Weekly collaborations with other department heads to ensure proper sequencing and overall satisfaction amongst the guests/services provided.

Serviced a variety of prime and organically grown products while educating the guests on the uniqueness of the restaurant, such as the extensive craft beer and wine selection and the benefits of supporting local area farms. ● Started as an entry-level service/FOH staff and achieved promotion quickly by committing to excellent guest service and by studying the menu/history of the steakhouse, interacting positively with our guests, and demonstrating professionalism in the fast-paced, creative work atmosphere.

Philadelphia, Pennsylvania, Us

Managed 60 student employees and other adult staff in food service and preparation. ● Served over 300 customers daily in a fast-paced job environment that accounted for 35% of the university’s dining profits. ● Gained valuable interpersonal skills in managing persons with a wide variety of backgrounds and skill sets; embraced diversity and campus/corporate missives to ignite, build and deepen successful relations.

Harrisonburg, Va, Us

Assist in the supervision of approximately 300 First Year Orientation Guides and facilitated the successful transition of first year students in the Class of 2019. ● Provide guidance for new students as well as strengthening my own public speaking, group facilitation, leadership, and overall team-building skills.

Harrisonburg, Va, Us

A key leader in creative marketing of University Program Board (student-run organization) events, which consist on concerts, movies, speakers, comedy shows, and other novelty shows for the JMU community.

Harrisonburg, Va, Us

Facilitate transitioning of music/events programming organization to the new school year. Research entertainment acts and collaborate with program boards at other universities. Plan, coordinate, and manage an event with food and music for 250 students with a budget of $3,000 with little guidance.

Internship for Pocahontas Live for their outdoor summer concert series. ● Runner/stage-hand for band, manager, crew, and/or venue needs. Also worked BOH for backstage set-up, catering, dressing rooms, promotional ads, ticketing, and transportation of band and crewmembers, as well as set-up/breakdown of barricades. ● Gained invaluable insight into the music industry world.

Bachelor Of Science (B.S.), Hospitality Administration/Management Major; Business And Music Industry Minors

Education record