Provide high quality support to internal customers. Work with teams and team members to provide our customers an excellent experience.Maintain, update, and replace networking systems equipment as needed.Understand and document budgetary requirements, solution methodologies, and common practices.Responsible for the documentation and diagraming of our environment.Install, upgrade, troubleshoot, diagnose networking related issues.

Troubleshoot various technical support issues, determining cause and resolution while maintaining positive communication with end users Install software and configure new user and production Windows 10 workstations (SCCM-based imaging)Maintain asset management portal (ServiceNow) as new systems are deployed and old systems are reclaimedAssist administration of various organizational units, users, and groups through Active DirectoryManaged global phone systems through Cisco Call ManagerCreate documentation on new procedures for resolving technical support requests

Actively partnered with assigned Brokers and worked effectively with associates to grow a $4 million book of business with profitabilityPlanned and budgeted the book of business, tracked and reported performance of the plan while taking into account the market conditions and competitionDeveloped and maintained Broker relationships while professionally executing underwriting guidelinesApply rating to ensure profitable distribution of risks after thorough risk assessmentEnsure all file documentation complies with underwriting guidelines and authority level standardsManage, train, and assist assigned Brokers with underwriting software through various remote capabilities and frequent travel

•Provide information and analysis on competitors and market impact using Word, PowerPoint and Excel. •Identify market trends and competitive segmentation strategies. •Analyze needs for information and convert them to actionable items designed for project.•Work independently and in an organized fashion to meet deadlines and manage multiple projects.•With minimal supervision, conduct all phases of analysis. o Propose and design analysis o Searches for internal external information o Analyze results o Report and make recommendations o Communicates results •Determines analytic requirements for data processing, including the selection of appropriate data, tabulations and statistical methods•Strong interpersonal skills and ability to work effectively in a team environment.•Excellent research, communication, critical thinking and problem solving skills with attention to details.

-Ensure up to 200 children are actively engaged and enthusiastic about camp-Create and lead up to 3 activities daily for different aged kids, ranging from Kindergarten to 5th grade-Maintain continuous and consistent communication with 40 counselors and supervisors to ensure the children’s safety-Supervise all campers and ensure they are in a safe and friendly environment at all times

-Completed individually or with a group, projects such as creating status reports and memos using Word-Adjusted to various situations, showcasing flexibility, to complete assigned tasks in an office setting-Managed files through a number of Excel spreadsheets to ensure our task was properly completed

-Prepared and cooked food accurately and timely for hundreds of customers each day-Cooperated with fellow employees to properly complete each order and keep each station clean in a busy environment-Approached each customer with a positive attitude and strived to resolve situations in a calm manner