Austin Jones Email & Phone Number

San Antonio, TX, US

Joint Base San Antonio Fort Sam Houston, Texas

• Receive, validate, and process multiple software contracts and GPCs ranging from $2,000 - $4.472M for Defense Health Agency via MHS Service Helpdesk and Outlook.
• Technical lead for multiple software accounts including Adobe Connect, Minitab, and AutoDesk.
• Ensure all software procurement renewals are validated well before the period of performance to allow ample time for processing.
• Certify if requested software is on Approved Products List
• Conduct weekly follow ups with customers until all required documentation is received to avoid delays saving us and the customer time and money.
• Support customer with exemplary service.

Wilford Hall Ambulatory Surgical Center

• Troubleshot, resolved, and prevented issues across Defense Health Agency (DHA) on Military Health System (MHS)
• Installed and configured workstations, printers, and laptops.
• Added, removed, and adjusted computers and users in Active Directory.
• Resolved CAC/PIV certificate issues
• Corrected workstation vulnerability issues
• Ensured workstations policies and security are up to date.

Oceanside, California

• Microsoft Software and Systems Academy (MSSA) is an intensive, full-time, 18-week program that includes academic and technical training, certification testing, and practical exercises aligned to meet urgent industry.
• Studied cloud and cloud security fundamentals
• Learned Kali Linux fundamentals
• Hands on virtual machines to create networks, analyze packets, create and enforce group policy updates.

Greater San Diego Area

• Setup, maintained, and operated radio communication systems in offsite training events.
• Setup radio communication systems to provide internet connection to over 200 personnel in offsite training events.
• Trained 12 personnel how to properly setup and maintain equipment leading to no major failures to the equipment.
• Informed upper management on status of equipment via periodic briefs.
• Sustained equipment grounds to ensure resistance stayed below 10 ohms, which mitigated damage to equipment worth $3.4M during a power outage.
• Maintained constant connectivity for a period of over two months during offsite training events.

Greater San Diego Area

• Monitored maintenance process, received equipment parts, briefed upper management on equipment status, and ensured required equipment was ready for upcoming offsite training events.
• Led monthly inventory of all equipment to ensure proper accountability.
• Maintained proper accountability of more than $18M of communication equipment.
• Monitored progress of equipment in maintenance weekly to ensure equipment was returned within a deadline.
• Led a 20-person team during a quality assurance inspection, resulting in a 100% pass rate.
• Identified over 120 items that were inoperable or missing and ordered them to be replaced in a timely manner.

Greater San Diego Area

Inspected, organized, and ensured tactical vehicles were at a constant state of readiness in preparation for numerous field operations.- Dispatched over 100 vehicles for over 15 offsite training events via online Transportation Capacity Planning Tool (TCPT).- Created and maintained over 45 driver profiles via TCPT- Organized transportation for more than.