Austin Marrs Email and Phone Number

Operational manager overseeing the senior customer service team handling pre and post delivery support inquiries. Skilled in coaching and mentoring subordinate supervisors, driving policy and procedure changes to optimize efficiency, and maintaining a strong company culture. Achievements:- Managed a team of up to 40 agents and 4 supervisors. - Guided subordinate supervisors in creating and delivering ongoing training for agents.- Exceeded Key Performance Indicators (KPIs).- Part of the implementation team who merged 23 brands into one website, CRM system, and phone system.

Operational supervisor overseeing returns, service, and order fulfillment. Skilled in optimizing efficiency, leading teams, and delivering exceptional customer experiences.Achievements:- Assisted in the successful launch of new CRM software.- Assisted in the implementation of back-end automation in the Kustomer CRM which increased efficiency and customer satisfaction.- Developed and delivered training materials for new-hire classes.- Authored Standard Operating Procedures (SOPs) for various departments.- Completed College of Central Florida customized Leadership Course.

Customer loyalty specialist skilled in handling customer and vendor calls, as well as managing support tickets. Committed to delivering exceptional experiences, fostering relationships, and driving customer loyalty.