Matthew Austin Email and Phone Number
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I offer an exceptional record of success in the management of global strategy, innovation, customer insight, and customer experience operations, with a consistent history of improving quality, delivering new products and services, identifying opportunities, and increasing customer satisfaction, engagement, and retention to drive dramatic revenue growth. My areas of special expertise include launching new programs, accelerating growth, guiding transformational efforts, and utilizing data to facilitate change. I excel at building and leading top-performing teams, introducing the use of advanced analytics and predictive modeling, and formulating strategies to enhance the understanding of consumer behavior.CAREER HIGHLIGHTS• Established the Retail Strategy & Innovation team leading 3 functions and delivering over 25 projects in the 1st year driving revenue, cost savings, efficiencies, rep knowledge and NPS.• Developed Samsung’s retail strategy identifying key pillars for growth, must win big bets, measurable KPI’s and ensured alignment of all retail projects.• Designed and deployed a business intelligence suite of tools leveraging advanced analytics to drive growth for retail partners across the globe.• Achieved more than 30% sales growth by creating a personal shopper program at Fry’s stores.• Facilitated 10% growth within 7-Eleven stores for PepsiCo with insights driven customer solutions.• Saved $5M per year by initiating a formal Pack, Price, and Promotion methodology.• Built a data warehouse and custom field tools to drive sales for a $7B business.
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Chief Marketing Officer | Chief Digital & Information OfficerEmler Swim School Dec 2024 - PresentDallas, Texas, Us -
Vice President Global EcommerceFossil Group, Inc. Jan 2024 - Dec 2024Richardson, Texas, Us -
Sr. Director Americas EcommerceFossil Group, Inc. Jan 2023 - Apr 2024Richardson, Texas, Us -
Sr. Director, Global Digital StrategyFossil Group, Inc. Oct 2021 - Jan 2023Richardson, Texas, Us -
Sr. Director, Marketing Strategy & AnalyticsJcpenney Feb 2020 - Oct 2021Plano, Texas, Us -
Sr. Director, Ecommerce Strategy, Acquisition/Retention And Enterprise FulfillmentJcpenney 2019 - 2020Plano, Texas, Us -
Sr. Director, Corporate Strategy & TransformationJcpenney 2018 - 2019Plano, Texas, UsI oversee the merchandising strategy and transformation office functions. I lead a team of 10 associates driving the top change initiatives in the organization and develop go forward merchandising strategies. Partnering with the Chief Transformation Officer to drive organizational transformation across multiple business areas. In addition I support specific transformation projects within Omnichannel and Price & Promotion. -
Sr. Director, Retail Strategy & InnovationSamsung Electronics America 2014 - 2018Ridgefield Park, Nj, UsI oversaw retail strategy and insight, retail innovation, and retail technology solution development functions for this global electronics company’s U.S. business. I supervised 5 employees plus contractors and vendor personnel as needed, and administered multiple budgets up to $15M. I created annual retail strategies and success drivers, prioritized projects, and directed innovation initiatives for the complete portfolio of products. I also led store, merchandising, and training activities, identified strategic opportunities, and guided pilot programs to drive brand awareness, expand footprint, and increase consumer touchpoints. My role included developing partnerships with retailers, spearheading efforts to optimize analysis, design, headcount assessment, and guiding change management efforts. In addition, I managed internal and external strategic communications and messaging.Selected Accomplishments:• Created a new training program, with live events in 10 cities. Trained 6,000 representatives. Program also created content that was shared digitally to 70,000+ store reps.• Led a full reorganization of the retail team. Identified capabilities and gaps, created a structure to better support internal and external stakeholders, and designed clear career pathing.• Established a wearables-only mini-store at the Herald Square Macy’s that led to the inclusion of wearable devices at more than 200 Macy’s watch departments nationwide and 30 city labor tests.• Developed the Samsung Voice staff suggestion program for 3,000 field employees, resulting in 10 new corporate strategies implemented in the past year. -
Director, Customer Strategy & Shopper InsightPepsico 2011 - 2014Purchase, New York, UsI was promoted to steer vital transformational growth opportunities with retailers for this beverage giant. I oversaw shopper-centric marketing and innovation, consumer attitudinal and behavioral purchasing, and targeted packaging and promotions strategic planning and initiatives. My responsibilities also included leading analytics-based activities such as predictive modeling, digital A/B testing, and choice-based conjoint and creating insights to guide consumer product choices through the understanding of shopper behaviors. Selected Accomplishments:• Developed new tools and data analyses to evaluate and improve 7-Eleven store layouts, business planning, and promotions.• Led a corporate-wide data evaluation to create new products for specific consumer groups, which resulted in new flavor profiles and product concepts. -
Director, International Customer InsightsPepsico 2006 - 2011Purchase, New York, UsDuring this time I was selected to create and launch the customer insights Center of Excellence, supporting all products and customers worldwide, outside of North America. I was responsible for strategic vision, prioritization, solution development, and business alignment, and I also sold insight-based solutions to customer senior executives. I developed and conducted sales team training,created custom solutions for Walmart, Carrefour, Yum! Brands, 7-Eleven, and other retailers, and set the standard and provided support for 150 associates worldwide.Selected Accomplishments:• Promoted from Senior Manager to Director based on superior performance.• Lead Global Insights Summits and designed a global web portal to facilitate best practices sharing.• Initiated field training in the areas of category management, insight, and sales.• Drove business growth and reduced costs by developing new analysis tools. -
Business Intelligence Manager, Pepsico Walmart TeamPepsico 2003 - 2006Purchase, New York, UsIn my first role with PepsiCo, I developed sales tools to aid more than 150 account and regional sales managers make accurate, insight-based decisions that supported growth in the $7B Walmart business.Selected Accomplishments:• Engineered and deployed a critical data warehouse.• Formulated a methodology for automating sales reports and improving decision-making. -
Level Ii ConsultantIbm (Formerly Pricewaterhousecoopers) 2000 - Jan 2003Armonk, New York, Ny, UsIn my first job out of college I designed, coded and trouble shot software programs. I supported large SAP system implementations and developed support resources. This role gave me a strong analytical foundation.
Matthew Austin Skills
Matthew Austin Education Details
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Texas Tech UniversityManagement Information Systems -
Duke Executive Leadership Training -
Duarte “Visual Story” Presentation Skills -
Nacs Leadership Executive Program At Cornell
Frequently Asked Questions about Matthew Austin
What company does Matthew Austin work for?
Matthew Austin works for Emler Swim School
What is Matthew Austin's role at the current company?
Matthew Austin's current role is Chief Marketing, Digital, and Information Officer.
What is Matthew Austin's email address?
Matthew Austin's email address is ma****@****ail.com
What is Matthew Austin's direct phone number?
Matthew Austin's direct phone number is +142561*****
What schools did Matthew Austin attend?
Matthew Austin attended Texas Tech University, Duke Executive Leadership Training, Duarte “visual Story” Presentation Skills, Nacs Leadership Executive Program At Cornell.
What skills is Matthew Austin known for?
Matthew Austin has skills like Business Analytics, Category Management, Consumer Insights, Customer Insight, Analytics, Business Intelligence, Pricing Strategy, Revenue Management, Customer Analytics, Product Innovation, Sql, Vba.
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