Austin Matta Email & Phone Number

Eaton, Oh, Us

Eaton, Ohio, United States

1) Initiate required sourcing of parts, materials and related tooling 2) Negotiate pricing and make supplier/cost recommendations 3) Maintain tooling, drawing, pricing, and supplier files 4) Verify schedules, order and control inventory of parts/materials for new model trials 5) Evaluate suppliers to Neaton, based upon quality, cost and delivery 6) Investigate and develop new suppliers 7) Pack and ship Nihon Plast orders for new model trials 8) Comply to all certifications obtained by the company 9) Analyze material and component part markets10) Monitor department 6S activities11) Administer company policies12) Analyze material and component part markets13) Supervise procurement Coordinator (s)14) Support all programs and certifications obtained by Neaton (ie; J-Sox, TS16949, and ISO14001)15) APQP member

Richmond, Indiana, United States

Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assetsProvides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievementCommunicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOPAnalyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenueManages the entire store operation while acting as Manager on Duty including:Monitor sales activity, employee productivity, merchandising standards, customer service, and processingProvide direction and management authorization as neededResolve complex client/customer issuesReview/generate management reports as neededAssists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already soldAssists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines

Richmond, Indiana, United States

Play a lead role in execution of back office processes.Assist store leadership in daily responsibilities to include: hiring processes and new employee on-boardingProvide on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service.Ensure all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns / exchanges / trade-ins, and recycling.Handle necessary authorizations and customer/employee resolutions at the front of store and on the phone.Provide input on employee performance and development needs.

Cincinnati, Ohio, United States

• Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experience (e.g. Turn Time, AT Days Out, Ship to Client, etc.)• Motivate, inspire, and coach behaviors that lead to an exceptional client experience.• Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback.• Monitor monthly business rhythms of Precinct and Autotech leads and assist with Geek Squad Agent check-in sessions as needed.• Be accountable for labor management and revenue performance for the Precinct and Autotech Bay.

Dayton, Ohio, United States

The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

Richmond, Indiana, United States

Provide exceptional customer service to all customers, including greeting them warmly and responding to inquiries in a timely mannerAssist customers with product selection, purchase decisions, returns, exchanges, and other related servicesMaintain knowledge of current promotions, policies regarding payment and exchanges, and security practicesOperate cash registers, process payments, and balance drawers accurately and efficientlyAnswer incoming calls from customers, providing information on products and services, resolving complaints, and taking ordersEnsure shelves are stocked and organized, and that merchandise is properly displayedProcess online orders and provide assistance with digital downloadsProvide technical support for customers using Best Buy productsFollow up with customers after their purchases to ensure satisfactionMonitor store traffic and respond to customer needs accordinglyParticipate in team meetings and training sessions as requiredAdhere to company policies and procedures at all times

Dayton, Ohio, United States

Associate'S Degree, Business Administration And Management, General

Education record

Game And Interactive Media Design