Austin Matthew Email & Phone Number

Greater Boston

• Manage and oversee many CRM data conversion projects for various clients from initial consultation to implementation. • Work closely with clients to understand their needs, define project scope, gather requirements, map out a project plan, and maintain strong lines of communication.• Responsible for maintaining project timeline SLA’s and identifying and mitigating any bottlenecks during the process.• Regularly run and manage consultation meetings with clients, broker dealer relationship managers, internal data conversion team, and other project stakeholders• Work closely with data engineers, clients, and client representatives to ensure clear communication amongst all parties.• Main point of contact for CRM conversion projects, serves as liaison between all stakeholders.• Responsible for maintaining clear, concise, thorough, and timely documentation for CRM projects in JIRA, Service Now, and internal platforms.

-Troubleshooted client accounts in the GBR region in issues ranging from billing, equipment, network security, contract renewals, address serviceability.- Worked to achieve and implement rigorous sales goals through analyzing historical data in Salesforce and brainstorming sales plans.- Troubleshooting of client network issues and hardware analysis.- Audits the execution of procedures such as retention, payments, equipment, sales integrity and revenue assurance.- Actively worked with upper management to conduct analysis of sales data.- Consistently handled client escalations -Remains current on new and current products and services, industry and competitive trends, and reinforces findings with the team.-Demonstrates a high degree of self-motivation and maintains a professional appearance, including exercising significant independent judgment and discretion with respect to significant matters without direct oversight of supervisor- Actively worked on and studied insert metrics

Greater Boston Area

Role with Marketsource included meeting sales targets involving Postpaid Wireless Devices, Prepaid Mobile Carriers, Direct TV, and Comcast Services. Specialized in technical support with mobile devices, computing devices, and technical services. Daily tasks also included handling contracts and conducting upgrades for Verizon Wireless, AT&T, and Sprint.

Greater Boston Area

Assisted customers with their technology needs pertaining to computers, DI, and mobile. Worked with customers to identify their needs regarding technology and services surrounding them. Worked in a team environment where sales targets were outlined and worked towards while still focusing on satisfying all customer needs. Often worked on technological issues facing customers current devices and software which were not functioning as desired.

Greater Boston Area

Worked in a team oriented environment in the Cardiac Telemetry Unit. Strived to improve day to day unit efficiency working closely with administrative staff and the floors healthcare professionals. Helped with patient needs but also implemented plans and actions to get administrative needs accomplished.