Austin Mauldin Email & Phone Number

Remote

Promoted in November of 2021 to new role as a service advisor.Experience in estimating the recommended repairs to customers. Provide updates to customers as their work is completed. Maintain customer records by keeping all files organized. Schedule appointments over the phone. Complete involvement from creating the work order, assigning to the technician, communication of repairs to customer, and collecting payment to close the work order.

Buckeye, Arizona, United States

Maintained retail sales floor, managed all displays and ensured optimal level of customer satisfaction. Maintained and updated knowledge on all parts and products, created purchase orders to obtain required parts from vendors, Use of computers and cataloging to determine correct parts, pricing, and availability of parts to ensure all internal parts requests are billed on work orders. Cross training in service writing began in October of 2021

Experience in overseeing all the activities in the organization related to ordering, receiving, storing and distributing parts, equipment, and merchandise. Responsible for ensuring that inventory records are accurate at all times, which was achieved through weekly counts of all parts and merchandise.

Experience in using CDK to create invoices and quotes, bill out parts to repair orders and create stock orders and special order parts,as well as creating purchase orders in a timely manner to ensure vendor accounts stay open and functional. Skilled in management of parts inventory and daily processes. Mitsubishi Diamond and Triple Diamond Certified. Experience in the hiring process and training of new hires using company policies and procedures.