As the inside account manager for the Southeast outside sales team, I lead sales operations, manage key customer projects, and oversee the entire order fulfillment process from production to delivery, ensuring exceptional customer satisfaction at an enterprise level.Collaborating with cross-functional teams such as sales, finance, planning, and installation to meet client needs and execute projectsEnsure timely processing and fulfillment of purchase orders and quotes while supporting the outside sales teamNegotiations with internal VPs, Operations, and stakeholders for product distribution and pricing on behalf of the outside regional account managers

I have a proven track record of driving SaaS growth for short-term vacation properties nationwide. I am recognized for my advocacy for customers across departments as their representative with a book of business comprising 100+ SMB/Mid-Market accounts across the West, Midwest, and East.Book of Business: 100+ SMB/Mid-Market Accounts (West, Mid and East) Achieved 92% Net Promoter Score (vs. 85% personal goal) Achieved 90% Annual Renewal Rate (vs. 80% team average) Achieved 25% Upsell and Cross-Sell Revenue (vs. 18% goal) Achieve a 20% increase in Customer Engagement Scores based on post-QBR surveys and feedback.Lifecycle: Strategic advisor driving the continued value of products and services through adoption/value realization, renewal, expansion, and advocacy of customer lifecycleCustomer Education: Cultivate customer education by leading quarterly business reviews, doing software demos, and attending live trade shows. Advocate for customer needs/issues cross-departmentally as a voice of the customer across the organization, including Sales, Ops, Marketing, and Product.

I have a proven track record of managing and cultivating relationships over 80 national accounts. I am recognized for my ability to establish partnerships with external OEM representatives to optimize sales and drive preferred pricing, registration, and major partnership opportunities.• Managed, prospected, and nurtured new and existing client relationships across 80 accounts. • Built partnerships by orchestrating business decisions and resolving client conflicts.• Partnered with the Sales Engineering team and presented product demos and roadmaps solutions.• Developed partnerships with outside OEM Representatives to optimize sales to drive preferred pricing, registration, and partnership opportunities.• Oversaw and led client deliverables, budgets, and projects. •Worked closely with engineering, inventory, merchandising, design, operations, and legal to ensure all deliverables were completed according to the customer project timelineWorked closely with engineering, inventory, merchandising, design, operations, and legal to ensure all deliverables were completed according to the customer project timelineManaged customer compliance, revenue, certifications, and required technical training.

I am known for B2B recruiting, onboarding, and enabling channel partners in three states, Managing 350 key HPE channel accounts. Together, we build business plans to grow revenue focused on longer-term growth. • Responsible for B2B recruiting, onboarding, and enabling channel partners in three states. • Responsible for managing 350 key HPE channel accounts.• Led sales product demos with resellers and distributor channel partners.• Managed partnership compliance, revenue, sales certifications, and technical training.• Worked closely with cross-functional teams to define product strategies, conduct market research, and oversee product launches.• Monitored vendor performance and provided feedback on cost, quality, and delivery.

I collaborated with the Enterprise Territory Manager team to prospect, qualify, present, and close sales for 35 named accounts. I exceeded my annual quota of 125k for new products and services, achieving 3 million in sales.• B2B Prospecting, qualifying, presenting, and closing sales on 35 named accounts in partnership with the Enterprise Territory Manager team.• Implemented sales strategies to achieve quarterly and yearly KPIs/OTE sales metrics.• Demonstrated ability to analyze complex information and produce recommendations.• Prospecting & Pipeline management via SalesForce and Microsoft BI.• Led demos of new updates, products, and services for new and exciting customers.• Achieved annual goal of 125k quota of new products and services.