Austin Miranda Email & Phone Number

Denver, Colorado, United States

• Scoped system upgrades and optimizations to improve performance and enhance user experience.• Provided expertise on best practices and recommendations for optimizing system performance.• Conducted product trainings and demos, ensuring clients understand and utilize technology effectively.• Developed and maintained project timelines to ensure on-time delivery of system configuration requests.• Led successful implementation of advanced software… Show more • Scoped system upgrades and optimizations to improve performance and enhance user experience.• Provided expertise on best practices and recommendations for optimizing system performance.• Conducted product trainings and demos, ensuring clients understand and utilize technology effectively.• Developed and maintained project timelines to ensure on-time delivery of system configuration requests.• Led successful implementation of advanced software configurations for improved system performance.• Created internal policies and guidelines as a founding member of the Technical Account System Configuration (TASC) Team. • Consistently achieved and surpassed performance targets, maintaining a top performer status. Show less

Denver, Colorado, United States

• Managed Advanced Support accounts, providing technical support and solutions tailored to their needs.• Collaborated with cross-functional teams to ensure successful implementation and troubleshooting of technical solutions.• Developed strong relationships with clients, providing proactive communication and delivering high-quality service.• Conducted regular reviews with clients to analyze performance, identify opportunities for … Show more • Managed Advanced Support accounts, providing technical support and solutions tailored to their needs.• Collaborated with cross-functional teams to ensure successful implementation and troubleshooting of technical solutions.• Developed strong relationships with clients, providing proactive communication and delivering high-quality service.• Conducted regular reviews with clients to analyze performance, identify opportunities for improvement, and drive success.• Created internal trainings on RingCentral / NICE CXone software for existing and onboarding Technical Account Managers. • Created and executed internal initiatives to enhance efficiency, cross team collaboration, and support resource availability. Show less

Denver, Colorado, United States

• Provided advanced technical training and mentoring to junior support engineers to improve team proficiency.• Led escalated technical support cases, troubleshooting UC and CC system issues for clients.• Completed advanced training courses to continuously improve technical skills and knowledge.• Demonstrated proficiency in troubleshooting complex technical issues for enterprise clients, ensuring prompt resolution and customer satisfaction.• Met and… Show more • Provided advanced technical training and mentoring to junior support engineers to improve team proficiency.• Led escalated technical support cases, troubleshooting UC and CC system issues for clients.• Completed advanced training courses to continuously improve technical skills and knowledge.• Demonstrated proficiency in troubleshooting complex technical issues for enterprise clients, ensuring prompt resolution and customer satisfaction.• Met and exceeded SLA goals. Show less