Austin Morrow Email and Phone Number

Support potential students wanting to go back to school to finish their degree or start their degree Key Accomplishments: • Improved phone calls by perfecting an upfront contract• Present information about the university to potential students and assist with any roadblocks • Increased outbound phone calls up to 50% per day by streamlining personal organizational methods

Oversaw intake office that provided services and met needs for people experiencing homelessnessKey Accomplishments:• Developed the intake process to find solutions for program retention • Problem solved with clients to find the best services for their needs • Added 1000+ clients into a database while implementing a coordinated entry system

Provided case management for Next Step participantsKey Accomplishments:• Led group resource meetings for help make plans to exit shelter• Met one-on-one with participants to make next step goals• Input documentation in case management record system

Ensured the security and safety of Emergency Shelter and guestsKey Accomplishments:• Learned how to enter information into SCRIBE database• Managed volunteers and program participants within the Emergency Shelter• Tracked Emergency Shelter goods to ensure guests had blankets, hygiene items, etc.