Austin Pack Email & Phone Number

Pleasant Grove, Utah, United States

Pleasant Grove, Utah, United States

• Collaborated with network team members to provide network connectivity to over 35 offices, private data centers, and public clouds.
• Implemented SNMP-based monitoring for network equipment and established alert systems for environmental, hardware, and software anomalies.
• Applied patches to networking equipment, fortifying them against potential vulnerabilities.

Pleasant Grove, Utah, United States

• Utilized Microsoft SCCM and PowerShell to build and deploy custom images for workstations and laptops, streamlining deployment processes and ensuring consistent configurations across the organization.
• Worked with Help Desk team members to successfully implement Workspace One as an MDM solution.
• Supported end users and executives in a mixed Mac/Windows environment with over 2,500 devices.
• Provided support for Global conventions that hosted over 25,000 attendees and Leadership conventions with over 2,000 attendees.

Pleasant Grove, Utah

• Migrated on-premise SharePoint environment to Office 365.
• Helped re-brand company SharePoint sites.
• Built forms and workflows using Nintex and JavaScript.

Pleasant Grove, Utah

I worked alongside IT Administrators, and other technical staff to provide computer and telephone support to dōTERRA employees, executives, and remote users. Provided a quality end-user experience in a mixed Windows/Mac environment.

Provo, Utah Area

Orem, Utah

It - Network Administration And Security Emphasis, B.S., Information Technology

High School Diploma