Austin Parsons Email and Phone Number

•Coordinated and oversaw 1M + of Canadian Ecommerce Orders, customer service inquiries and returns.•Trained staff on current software systems including Shopify, Klaviyo and 3rd party inventory and web store applications.•Collaborated directly with the Directors of Global Ecommerce & Marketing to ensure accurate product descriptions, quarterly launches and optimal shipping times.

•Packaged, fulfilled and shipped all ecommerce orders within Canada.•Worked closely with the warehouse, logistics and marketing departments to ensure all orders were packaged with speed, precision and fulfilled within a timely manner.•Implemented any new shipping and fulfillment softwares and made sure all team members were properly trained in using these softwares.

•Organized Pop-up events, promotion storefront window vinyls and sponsorships relevant to the canadian marketplace.•Selected team riders to represent the brand and provided clothing selections per quarterly season to facilitate brand direction based on the current seasonal offering.•Collaborated with the global marketing manager and other regional directors to create mood boards and front facing imagery for our quarterly seasonal offerings.

•Worked directly under the warehouse manager to help effectively train employees and delegate tasks among team members to ensure a smooth workflow.•Created shipping labels, packing lists, commercial invoices, for international and domestic large and small package shipments.•Created efficiency solutions around receiving products in the warehouse and product turnaround times.

•Shipped and fulfilled quarterly wholesale orders for several leading industry brands such as : Dime, WeSC, Penfield USA, Brixton LTD, Poler Deus Ex Machina USA.•Worked with a team to organize warehouse space, clean, condense and make sure warehouse operations ran smoothly.•Collaborated with the warehouse manager and colleagues to come up with ways to run the warehouse more efficiently.