Austin Patrick Email & Phone Number

Dubai

Coordinate shipments with couriers. Arranging shipment, loading/unloading, scheduling and requirements. Communicate with customer on shipping schedule, pricing, tracking and shipment that can or cannot be delivered. Confirming dates of delivery. Checking availability of receiver and location of delivery. Supporting the team with outsourced projects with Aramex. (i.e. Kcal, ABB Industries, Careem, Elevation Burger, Johnny Rockets, etc.) Managing floor and handling complains under the absence of the floor coordinator and team Manager.

Pakistan

Focused on their passionate commitment to provide Quality Services, e-planet provides their clients with the best services that cater to their dynamic needs. Their philosophy revolves around their client’s success.We help our customers serve their customers better by improving organization-wide service levels.We do this through solutions that increase responsiveness, quicken turnarounds and foster deeperUnderstanding of market requirement.Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage agents through positive communication and feedback.Dealing with calls in a highly professional manner.How to act as the first point of telephone contact for a customer.Handling complaints in a diplomatic way.Responding to customers who have special communication needs, such as language difficulties or disabilities.Answering any queries quickly and efficiently.Quickly understanding a callers point of view and to empathies with them.Fully aware of all laws & regulations regarding data protection.Able to respond and adapt to the needs of all customers.Quickly processing informationTrain agents on how to adequately address problem over the phone or how to write correspondence.Work with management on customer service initiatives.Manage agent’s attendance.Supervise customer service managerial staff.Making sure the floor has a Quality score above 75%.

Pakistan

Senior Claims Executive – Square Trade.Taking care of customer related issues via calls and emails.Achieving daily, weekly & monthly targets given by management.Making sure no calls are abandoned, dropped or disconnected.Filing warranty claims on electronic items as per customer request.

Pakistan

Customer Service Representative for Karachi Electric Supply Company (Call Centre Division) Handling customer related issue of electricity via phone.Making sure no calls are dropped, disconnected or abandoned.Upgrading consumers with current faults, related info and launching complaints to forward to the concern department.Responsibilities include providing support to the clients and answering various queries.

Pakistan

Compose documents (e.g. agenda, bulletins, reports, calendars, etc.) for the purpose of communicating information to school and district personnel, and the community.Maintain inventory of office for the purpose of ensuring availability of required items.Maintain various records, schedules, files, rosters, student records, etc. for the purpose of documenting and/or providing reliable information.Student attendance and school information system.Processing of student transcripts and records for distribution.Process documents and materials (e.g. schedules, mail, register/transfer records, etc.) for the purpose of disseminating information to appropriate parties.Respond to inquiries of staff, the public, parents and/or students for the purpose of providing information and/or direction as may be required.Assist principal and/or other personnel in order to complete special projects.Administer first aid and medication (not including insulin) to students for the purpose of meeting their immediate health needs.Review records, reports and data for accuracy, completeness and compliance with predetermined and standardized procedures.Other related work as required.

Pakistan

Team Lead- Cheshunt Overseas Ltd. /Real Solutions.Compiling daily & monthly reports (Customer Service/Sales), taking care of customer related issues via calls, emails, chat, blogs etc.Achieving daily, weekly & monthly targets given by management.Making sure no calls are abandoned, dropped or disconnected.Making sure that the team follows Quality compliances.Taking of escalated calls, pitching a discount & satisfying the customer.Making sure the team follows a proper hierarchy in work related issues.

Pakistan

Arranging flights and accommodation.Using a booking system to secure holidays.Collecting and processing payments.Advising clients on travel arrangements, e.g. visas and passports .Sending out e-tickets to clients via email.Keeping clients up to date with any changes.Dealing with complaints or refunds.

Pakistan

Achieving daily & monthly targets given by management.Making calls to customers & selling to them.

Intermediate, Commerce

Diploma, Web Page, Digital/Multimedia And Information Resources Design

Matriculation, Commerce