Austin Penfold Email & Phone Number

San Francisco, Ca, United States

San Francisco

Lehi, Utah

• Provided training/coaching on brand history, company product information, product care, warranty, customer care, and sales to new hires, sales team members and managers• Created and implemented new sales and event strategies• Conducted in-store training and event promotion at AT&T, Authorized retail locations of AT&T, Verizon, and Cricket Wireless, Best Buy, and REI store locations• Built strong business relationships with store managers to support, promote and conduct various events and sales challenges• Conducted training seminars in both small and large capacities via Accessory Events hosted by AT&T with top sellers and managers of a defined region in attendance to provide further beneficial sales tactics and information• Improve customer service by coaching sales teams, product demonstrations, and providing quality customer service to secure favor above competitive brands • Traveled 100% of the time to cities all throughout the country to make sure no product issues or confusion were occurring and if so, to nip it in the bud, and maintain positive thinking and favorability towards our products• Attended many events as a sponsor to represent the company and reward our Sellers

Lehi, Ut

Lindon, Ut

• Worked in a call center environment subcontracted to Capital One Customer Service• Received intensive training to deliver the absolute best of customer service• Dealt with very stressed and upset customers to solve their problems with their credit cards