Austin Perry Email and Phone Number

Founded and expanded HHM Consulting, specializing in expert consultation for medical processing facilities.Help labs reach the NFPA45 Specifications for safety when handling explosives or flammables.Leveraged deep expertise in pharmaceutical manufacturing to provide tailored solutions that enhanced operational efficiency, regulatory compliance, and product quality for clients.Managing clientele with HubSpot CRM, previously utilized SendInBlue, as well.Act as principal consultant, delivering insights and solutions that directly improved clients' operational success.Represented the company at industry conferences and events, sharing expertise and staying abreast of industry trends and developments.Responsible for all sales and revenue generation while also acting as the company's face at industry events.

Drove revenue growth by sourcing and interviewing ~20 technical candidates weekly, exceeding placement targets, and successfully placing Software Engineers, Network Engineers/Admins, System Engineers/Admins, and other technologists consistently.Conducted comprehensive interviews to assess candidate skills and cultural fit, effectively matching client needs with candidate strengths.Built and maintained a robust network of candidates and industry professionals, leveraging relationships to fulfill client needs efficiently and utilizing Top Echelon’s Big Biller CRM and recruiting tools to manage workflow. Created company dictation processes using Tactiq. This allowed me to focus more on conversations instead of notes and created a much more thorough interview process. Implemented recruitment strategies and technologies to streamline processes, such as the build of RecruiterPerryAI - a ChatGPT-driven engine trained on the standard operating procedures of our operation that is crucial in streamlining our candidate presentations.Reduced time to bring a candidate to market by 50% (2 days to 1 day) by automating process parts and implementing tooling to cite and source things listed on resumes and mentioned in calls. Spearheaded the use of ChatGPT and other AI tooling to increase operational efficiency and streamline internal processesDaily Utilization of tools such as LinkedIn, LinkedIn Recruiter, Sales Navigator, Top Echelon’s Big Biller CRM and recruiting software, various ChatGPT-based customized AI robots, Octopus AI, Tactiq.ai, and Apollo.io

Managed and nurtured relationships with a diverse portfolio of clients worth >30M, ensuring their satisfaction and retention with Micro Focus software solutionsConducted in-depth needs analysis to understand client requirements and collaborated with technical teams to tailor software solutions effectively. Won the Annual Champion Award for the highest rates of customer interaction and highest overall scores in customer satisfaction with high-value clients.Acted as the primary liaison between clients and internal teams, coordinating with product management, support, and development teams to address client needs. Managed contract negotiations and renewals, ensuring compliance with company policies and client satisfaction while also looking for any unmet needs to source new sales for our sales teams. Provided regular reports on account status, including sales achievements, challenges, and strategic plans for future growth.

Led the analysis and forecasting of call volume trends to ensure optimal staffing levels, achieving a balanced workload, and maintaining service level agreements. Utilized workforce management software solutions to streamline scheduling, timekeeping, and real-time adherence tracking. Collaborated with call center management to develop and update staffing schedules, considering peak hours, agent availability, and skill sets. Analyzed and reported on key performance indicators (KPIs) such as average handle time, service level, and abandon rates, providing actionable insights for continuous improvement that resulted in a more than 6% reduction in average handle time.Managed intraday staffing levels and made real-time adjustments in response to unexpected volume fluctuations and agent availability. Developed and maintained a comprehensive database of historical call center metrics to aid in accurate forecasting and planning. Conducted regular meetings with team leaders to review performance metrics, discuss challenges, and coordinate workforce strategies. During my tenure, our site was often top of the leaderboard in total calls handled.

Engaged potential members through personalized tours, highlighting the features and benefits of the facilityUtilized Salesforce CRM to manage my sales pipelines.Consistently met or exceeded monthly sales targets by employing effective sales techniques and maintaining high levels of customer satisfaction. Won Sales Leader of the Month 8 times.Developed and maintained relationships with new and existing members, fostering a welcoming and motivational atmosphere. Conducted follow-up communications with prospective members to answer questions and address concerns, thereby increasing conversion rates. Managed administrative tasks related to membership sales, including contract processing and payment handling. Participated in promotional events and marketing initiatives to increase gym visibility and attract new clientele.