Austin Reber Email & Phone Number

Growing up, I was always drawn to computers—not just the gaming side of them, but also their functionality and how we can use them in our day-to-day lives. I began by building computers and eventually decided to pursue a career working with them. After exploring various career paths, I found myself back in school, determined to work with computers. I graduated from BYU-I with a degree in Computer Information Technology. I genuinely enjoy working with computers and assisting people in learning how to make programs and software work for them.Having the opportunity to work with Microvellum, I take pride in my day-to-day work. I get to be myself, create positive outcomes for our users, and deliver rock-solid service.

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  Technical Service Agent

  Microvellum Software

  Aug 2023 - Present - Central Point, Oregon, United States

  - Actively listening to users about the issues they are having to diagnose the issue- Receive customer calls or support tickets to provide step-by-step guidelines for the resolution of a technical issue- Troubleshooting and resolving issues in a timely manner- Communicating with team members to diagnose and solve problems- Installing and configuring Microvellum software- Prioritizing your workload to ensure the most critical issues are resolved first- Documenting common support procedures so that coworkers can follow- Maintain an up-to-date knowledge of company products and services