Austin Roach Email & Phone Number

Buda, Tx, Us

San Marcos, Texas, United States

-Deliver extensive support by diagnosing and resolving a variety of software, hardware, and connectivity issues. This role also includes configuring and managing user accounts and permissions to uphold the domain's integrity.-Analyze and respond to security alerts and incidents in CrowdStrike and Azure, prioritizing threats, investigating incidents, and coordinating response efforts with end-users.-Oversee user accounts and permissions in Active Directory, including setting up new accounts, resetting passwords, and adjusting permissions to ensure users have the appropriate access levels.-Create, assign, and configure user accounts, licenses, and permissions for the Office 365 suite. Additionally, address and resolve phishing attempts to protect tenant confidentiality and integrity.-Develop and maintain documentation for IT procedures and policies, including knowledge base articles, user guides, and other resources, to ensure team members have access to accurate and up-to-date information.-Assist in the development and implementation of end-user security practices. Including MFA setup and roll out, and verbal training in relation to phishing attempts and internet security best practices.

New Braunfels, Texas, United States

Spartanburg County, South Carolina, United States

Spartanburg County, South Carolina, United States

During my time at BMW I was moved into an inventory role. I was responsible for keeping track of the part numbers and stock on hand, and ordering to meet the production demand. Any issues with inventory were solved by this position.

Bachelor'S Of Science, Cyber Security And Information Assurance, Junior

Associates Degree, Business Administration And Management, General, 3.0 Gpa

Activities and Societies: Entrepreneurship ClubDuring my time at Spartanburg Methodist College, I studied business administration, which.