I am a results-oriented Learning and Development professional with a proven track record of creating impactful learning solutions that drive organizational growth and enhance employee performance. I am passionate about fostering a culture of continuous learning and leveraging innovative strategies to maximize individual and team potential.Throughout my career, I have successfully partnered with cross-functional teams, executive leadership, and subject matter experts to align learning initiatives with business objectives. By staying abreast of industry trends and best practices, I bring innovative approaches to learning to ensure the delivery of cutting-edge and engaging content.I excel in managing learning projects from inception to completion, ensuring the successful execution of multiple initiatives simultaneously. My strong communication and relationship-building skills allow me to work effectively with diverse stakeholders at all levels, fostering an environment conducive to learning and growth.I am excited to bring my passion for learning and development to an organization committed to cultivating talent, driving innovation, and achieving sustainable growth.
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Senior TrainerBeyond Menu Jun 2023 - Nov 2023Salt Lake City, Utah, United States•Orchestrated the complete onboarding journey from recruitment to training, ensuring a seamless transition for new employees and enhancing the new employee experience • Successfully sourced, screened, and hired top talent, demonstrating a keen eye for candidate selection and a robust understanding of the company’s hiring needs • Developed and executed training programs for both new hire and tenured employees, resulting in improved job proficiency and overall team performance • Instituted ongoing training and development strategies for tenured employees, fostering a culture of continuous improvement and skill enhancement within the organization -
Learning SpecialistFoundever Aug 2021 - Jun 2023Orem, Utah, United States• Facilitated the training of hundreds of new hires and team members on client policies, customer service best practices, and conflict resolution skills in a fast-paced call center environment • Established a structured and engaging virtual learning environment using Adobe Connect • Partnered with operations leadership to identify and resolve behaviors from new hires impacting the client’s desired key performance indicators• Facilitated the training of hundreds of new hires and ensured trainees were prepared to handle an array of customer service inbound calls and satisfy client expectations by maintaining a desired Net Promoter Score (NPS) of 9.88/10 • Collaborated with colleagues to assess, design, and develop curriculum resulting in a higher quality training experience for new employees -
Subject Matter ExpertFoundever Jul 2020 - Aug 2021Orem, Utah, United States• Lead and provided expert knowledge support to 150-200 agents daily to ensure adherence to client policies and procedures • Developed, mentored, and assisted in training new employees to ensure understanding of all key performance indicators • Identified areas of opportunity and provided solutions to improve agent performance
Austin Rock Education Details
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Junior -
General Studies -
High School Diploma
Frequently Asked Questions about Austin Rock
What is Austin Rock's role at the current company?
Austin Rock's current role is Full-Time Student at Utah Valley University.
What schools did Austin Rock attend?
Austin Rock attended Utah Valley University, College Of Southern Nevada, Centennial High School.
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Austin Rock
Greater Phoenix Area5dpcolo.org, gmail.com, nau.edu, iqvia.com, quintiles.com
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