Austin S. Email & Phone Number

Canada

Waterloo, Ontario

Waterloo, Ontario

As a Technical Support Specialist I was the sole helpdesk technician for Toronto offices and managed over 100 computers. I was also a integral member in North American helpdesk to provide remote support for users. In addition to these main focuses, I had the opportunity to work on many projects including, but not limited to:• Managed internet usage to keep bandwidth within MPLS limits of 3Mbps• Organized Dell lease schedule to deploy computers quarterly for 3 year replacement• Implemented new shipping and logistics system, saving $30,000+ per year• Coordinated new printer deployments, which included server and network configuration. • Managed Printer toner usage and automated toner replacement.

Boulder, Co

At Spectra Logic, I was responsible for providing customer support for IT related tickets all while acting as lead on many major projects. Some of these projects include: • Seamlessly transitioning the entire company to a new audio/video conferencing provider, saving money annually and adding functionality to company communications.• Upgrading the imaging platform from Ghost to SCCM, ultimately reducing the time needed for imaging, allowing for remote software deployment, and improving software license and asset management. • The setup of new network infrastructure, computers, systems, reconfiguration of printers, and extensive testing of all connections. Throughout my career, I have excelled at maintaining the highest quality customer service with the fastest possible turnaround when troubleshooting a multitude of issues and closing tickets. I have developed and deployed images to thousands of computers, scheduled both maintenance checks and technical support meetings, and corresponded with all staff levels and hierarchies to ensure my work caused little to no interference or downtime.

Greeley, Co

As a Desktop Support Technician for the University of Northern Colorado, I was responsible for closing technical service requests in a timely fashion, while providing excellent customer service at the same time. The job entailed troubleshooting of software and hardware, documenting resolutions, troubleshooting for the clients, and working as a team with other coworkers in order to accomplish university wide goals.

Responsibilities and Duties: Closing technical support calls in a timely fashion. Updating support calls with necessary and useful information.Effectively solve customers' technical issues while still providing excellent customer serviceTroubleshooting miscellaneous technical problems with both hardware and software. Creating both Windows XP and Windows 7 images for lab/faculty deployment using Symantec Ghost.Working in project teams to complete various university goals.Extensive knowledge of both windows 7 and XP operating systems.In depth experience with hardware replacement in both Macintosh and Windows based computers. Connecting computers to network printers.Research issues intelligently to best serve the customer. Encrypting laptops using Safeguard Enterprise/Easy.Developing Visual Basic scripts.