Austin Petrella Email & Phone Number

Austin Petrella is a System Administrator at SelectQuote Insurance Services. He possess expertise in windows, customer service, networking, retail, internet protocol suite and 24 more skills.

Listed skills include Windows, Customer Service, Networking, Retail, and 25 others.

• 

  System Administrator

  Selectquote Insurance Services

  Dec 2021 - Present - Monaca, Pennsylvania, United States

  This position is responsible for hardware and software troubleshooting and support of Linux and Windows Servers. This position also works with the DevOps and Telecom teams to plan, implement, and enhance the performance of the server infrastructure and computer telephony environment.Essential Functions:- Configuration of the AWS and Azure cloud management; Configure and fine-tune the cloud infrastructure systems; monitoring and managing cloud services- Performs and evaluates cost analysis and vendor comparisons from small through large scale projects to ensure cost-effective and efficient operations- Solve computer related problems, troubleshooting hardware and software issues.- Develop, recommend, and implement new or updated technologies and procedures as necessary, including software operating systems and system updates.- Assess security and upkeep of security in respective knowledge areas.- Maintain virus security software.- Assist in the implementation and maintenance of the Windows/Linux Server environment.- Provide remote office support.- Maintain anti-spam device/ troubleshoot issues involving spam infiltration.- Work with ISP’s (Internet Service Providers) to ensure proper connectivity and bandwidth.- Drive and coordinate incident management- Manage ongoing Software Virus security updates for Remote PC’s- Handle failures and process RMA’s for failed products.- Maintain, modify, and audit all Active Directory GPOs.- Maintain, modify, and audit all Active Directory OUs.- Oversee and quality control the onboarding and offboarding process for all Active Directory users.- Lead by example and demonstrate high performance in areas of customer service, collaboration, teamwork, reliability, productivity, and execution