• Utilizes Salesforce on a daily basis to run and manage the entire project queue and all deliverables• Documents possible issues and risks and supports team members to resolve them• Responsible for development of project documents and preparation of individual work plans in conjunction with established project milestones• Analyzes existing client systems, interface requirements, business process, and operational needs• Establishes, reviews, and monitors the client implementation schedule and reports status to project team members • Builds client control information and oversees the pre- and post-implementation testing of products, as well as the formal hand-off of the system and operational services to other ResMan departments/clients• Determines the best methodology and oversees the accurate and timely conversion of client's data • Manages the transfer of client’s accounting/historical data to ResMan software (includes reconciliations and tie-outs between sub-ledger and trial balances to ensure the accuracy of data)• Applies accounting principles and assists clients with their chart of accounts structure, financial reporting structure, AP/AR functionality, bank reconciliations, and budgets • Oversees accounting set-up and configuration of the ResMan software platform for clients

• Develops and deploys implementation project plans and ensures projects are delivered on time, on budget and optimize return on investment • Utilized NetSuite tool to close out client cases and update project deliverables• Manages all aspects of the implementation process, which includes collaborative consultation with the client, requirements definition, solution design, configuration, unit and integration testing, training, full deployment and follow-up consulting and general assistance• Documents/validates client business requirements and maps to DayForce HCM functionality• Configures Ceridian DayForce HCM application to meet unique client business requirements• Conducts consulting sessions (phone/in-person) and documents with meeting minutes• Attends internal project meetings and provides status on activities and deliverables• Applies functional and technical expertise to effectively execute requirements definition, solution design, configuration, unit and integration testing, training and full deployment • Consults and advises clients on the implementation process and shares best practices that maximize value and return on investment • Collaborates with the project team, internal partners, external clients, and third parties to ensure the successful delivery of the DayForce HCM time and attendance management system • Responsible for managing the integrity, accuracy, and maintenance of employee data• Audits data and modules, as needed• Develops SQL database scripts and XML transformers for integrations and interfaces• Works with clients to implement Organizational Readiness best practices in preparation for the rollout of the Ceridian DayForce HCM solution• Reviews policies periodically and makes best practice recommendations based on continuous client feedback

• Manages the entire life cycle of new client software implementation• Configures software settings to specifically fit individual client needs • Simultaneously manages a running queue 25-30 clients per month, in addition to being the escalation point of contact for Implementation Specialist • Manages the activities of one Implementation Specialist to ensure efficiencies are achieved• Developed a new process to streamline implementation process to ensure efficiencies for client base • Daily management of escalated client issues daily, ensuring new and existing client satisfaction and retention (technical and service-oriented escalations)• Maintain an average of 107% of monthly goal ratio since becoming a manager• Promoted in half the time normally expected from Specialist to Manager• Consistently recognized in the 100% Club (100% of clients live before deadline/100% using software)

• Accurately and consistently initiated projects to improve the process of retention and success of clients• Consistently managed a queue of 20-25 clients per month• Managed data importation, organized and structured large data sets for migration into our SaaS tool• Constructed and taught an advanced Excel workshop for colleagues• Learned to closely analyze captured data, think outside the box and find new ways to clean up complex datasets and prepare them for import