Austin Sharpe Email & Phone Number

Marietta, Georgia, United States

Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the storeIdentify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitorsUnderstand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologiesProvide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

Analyzed various healthcare policies and implemented them into an enrollment portfolio for multiple companies to help create a more efficient enrollment process.Coordinated with team leaders and client representatives in order to compile an accurate documentation of benefits and enrollment dates for the employees of the client.Completed projects in a timely manner with strict time lines

Atlanta

Developed and updated spreadsheets and databases to track, analyze, andreport on data.Managed office inventory by restocking supplies and placing purchase ordersto maintain adequate stock levels.Set up hardware and software components for business and daily use aroundthe office.

United States

Worked closely with team members to schedule breaks and shifts to meet state regulations.Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.Trained back-up associates and led crew members in managing operations of storefront.

Software Development B.S., Information Technology

Education record