Responsible for leading a team of staff in all aspects of daily activities with a focus on spearheading Starbucks and Kroger marketing strategies, sales growth, lean process implementation in overall operations. Ensures proper marketing material selection and placement to uphold corporate brand standards and increase customer awareness of offerings and promotions . Manages inventory procurement and tracking while monitoring kiosk staffing needs to ensure full in-stock and operational processes are to standard. Reviews and develops strategies for clean, safe and ready standards to maintain record keeping and compliance between Starbucks, Kroger, EcoLab and the Jefferson County Health Department. Trains associates on proper food safety procedures, beverage making routines and mentors on customer interaction practices to provide a clean, welcoming, and consistent experience resulting in a 37% increase in customer satisfaction and a 100 health score.

Mastered need-based selling techniques to prospect leads and produce a 60% lead conversion rate with a 75% show ratio. Leading to a personal sales average of 14 cars per month over a 10 month time period. Mentored fellow sales consultants on selling techniques, product knowledge, and curation of detailed records using SalesForce CRM leading to a 30% location growth. Facilitated transparent end-to-end purchasing experiences while arranging optimal financing solutions with third-party lenders to promote easy financial decision-making for customers resulting in customer loyalty and a satisfaction score of 92 out of 100. Led with internal and external teams to ensure legal accuracy, vehicle safety compliance, and corporate brand standard execution.

Managed the efforts of branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example. Monitored and provided continual feedback regarding employee performance and administered and/or recommended disciplinary action, promotions, transfers and other personnel actions. Developed, planned, and actively participated in branch sales and marketing efforts to increase and improve business. Managed vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage

Provided proactive hands on customer service to all new and current customer accounts contributing to an 8% SQI increase. Mastered effective sales techniques to produce a $8.00 total additional revenue per rental. Developed, planned, and executed marketing strategy with struggling dealership account to generate a 15% increase in referrals. Refined communications with maintenance and body shop partners, resulting in a 6.2% increase in rental fleet availability