• Provide solutions for and implement Risk Management Framework (RMF) security controls.• Produce system design documents. Support architectural analysis of cyber security features and existing systems related to future needs and trends.• Perform requirements analysis, design, and integration for complex software applications and collaboration infrastructures.• Conduct assessment testing and reporting in accordance with the RMF and NIST 800-53; identifies deficiencies (POA&M) and provides recommendations for solutions.• Participate in the change management process and assess security impact of proposed changes.• Write implementation and design documents describing how security features are implemented.• Support a multi-disciplined team in the design and implementation of the cyber security system architecture to meet the needs of the program.• Review and provide input to system requirements based on cybersecurity posture.• Compiles industry best practices and lessons learned into future iterations and new designs.• Provide broad based experience in IT Service Management and apply the experience to specific cyber security initiatives relating to system design, development, and operations and maintenance.• Employ measures to ensure the deployed infrastructure is secure and available.• Advise and assist team members to deploy and configure collection services and tools.• Assist in the oversight of the operations and maintenance of the infrastructure and make recommendations to improve operations.• Provide mentoring to all Cyber team members.• Directly interface with customer representatives and external groups

• Administrating Microsoft based systems both server and workstation inclusive of applications and processes the systems support. Assist in vulnerability and incident resolution.• Creating and maintaining active directory configurations, complex server enclaves• Developing or updating risk assessments of system vulnerabilities, supporting documentation of systems that is clear, concise, and accurate.• Ensuring server configurations are optimized and running continuously and efficiently.• Ensuring that all issues are identified and are resolved in a timely manner.• Establishing and executing system - scanning procedures• Identifying and correcting hardware and software issues on supported systems• Installing government provided software issues on supported systems and installing government provided software patches and updates.• Installing, and configuring new systems and platforms• Performing security management and application performance optimization functions• Performing regular hardware maintenance of administered systems• Providing and analysis of alternatives for identified system issues or future plans, along with providing backup and recovery support.• When directed, developing solutions to system administration, operation, and maintenance problems.• Configuring and maintaining the Commercial Solutions for Classified (CSFC) management environment in the War Rooms, which includes Active Directory, log server, and Certificate Authority.• Configuring, implementing, and maintaining Windows workstations, and servers in CITE 2.0, VMware ESXI hypervisor and vSphere in CITE 2.0, BDP• Managed clusters and network storage file systems within the War Rooms and maintain the virtual desktop infrastructure in the ROC.

• Administrating Microsoft based systems both server and workstation inclusive of applications and processes the systems support. Assist in vulnerability and incident resolution.• Assisting with incident resolution.• Creating and maintaining active directory configurations, complex server enclaves• Developing or updating risk assessments of system vulnerabilities, supporting documentation of systems that is clear, concise, and accurate.• Ensuring server configurations are optimized and running continuously and efficiently• Ensuring that all issues are identified are resolved in a timely manner• Establishing and executing system - scanning procedures• Identifying and correcting hardware and software issues on supported systems• Installing government provided software issues on supported systems and installing government provided software patches and updates• Installing, and configuring new systems and platforms• Performing security management and application performance optimization functions• Performing regular hardware maintenance of administered systems• Providing and analysis of alternatives for identified system issues or future plans, along with providing backup and recovery support• When directed, developing solutions to system administration, operation, and maintenance problems• Configuring and maintaining the Commercial Solutions for Classified (CSFC) management environment in the War Rooms, which includes Active Directory, log server, and Certificate Authority.• Configuring, implementing, and maintaining Windows workstations, and servers in CITE 2.0, VMware ESXI hypervisor and vSphere in CITE 2.0, BDP• clusters and network storage file systems within the War Rooms, and maintain the virtual desktop infrastructure in the ROC• Linux – Kali/CentOS7, use in VM’s, upgrading, imaging, for workstations, and servers.

• On-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. • Trains site personnel in proper use of hardware. • Install, troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.• Follow standard operating procedures, including the use of ticketing systems and documentation.• Support network upgrade projects or initiatives.

• Provide direct outstanding customer service to UMMS for replacements of over 2000 PC’s / laptops.• Perform initial startup, image installations on new desktop / laptop computers. Install monitors, keyboards and peripherals to include migrating of users’ data, printers and other configuration settings.• Responsible for build, delivery, installation of hardware, installing required software applications, testing completed systems and staging systems for delivery. Administrative duties of adding PC to Active Directory, domain, installing required software applications, testing completed systems and staging systems for delivery.• Maintained high consistency, completion rate of PC / laptops to be documented, configured, delivered and setup at designated work sites throughout the Hospital within the UMMS. Used Cherwell ticketing system.• I was given high priority and urgent tickets to be completed immediately, Met deadlines on team and individual Tickets

IT Consulting

Create, delete, distribute and oversee including maintain user, shared mailboxes, Security groups, Distribution groups plus e-mail databases, also Microsoft Exchange Mailbox Licenses, via Exchange also Active Directory.Email Security Appliance servers, Mail Relay monitoring and reporting.Maintain Microsoft Exchange along with Office 365 environment for multiple sites and cloud services.Administer legal hold as well as eDiscovery backup of user mailbox via Office365 mailbox content search, PST download, upload and storage.Service Now ticketing system.Regulate IVR (Interactive Voice Response),VOIP (Voice Over IP) phone mailbox/Security groups.

Wrote also updated support documentation for knowledge base, Standard Operating Procedures and training staff.Instituted required, custom, and printer software; coordinating with contractors as well as end users.Installed, tested new image coupled with software for Desktop Engineering on several different models of laptops / desktops.Coordinate, maintain customer rapport with Network, Server, IVR(Interactive Voice Response), Security, end users, Desktop Engineering and Cloud Messaging to help troubleshoot and resolve issues.Document network equipment and cables; recording configuration diagrams and specifications.Working knowledge of Active Directory, NetIQ Directory and Resource Administrator (DRA) and System Center Configuration Manager (SCCM), with Remedy and HEAT ticketing systems.

Provide direct support to Federal agencies for large scale replacements of over 3000 PC’s and laptops.Perform initial startup, image installations on new desktop / laptop personal computers. Install monitors, keyboards and peripherals to include migrating of users’ data, printers and other configuration settings.Responsible for service from build and test to delivery and installation. This includes administrative duties of adding computers to Active Directory domain, installing required software applications, testing completed systems and staging systems for delivery or installation at the customer’s desk using software similar to Norton Ghost.Maintained high completion rate of PC and laptop computers to be documented, configured, delivered and setup at designated work sites throughout the agencies within the Department of Labor.

Manage a team of 10, including priorities and project that further the goals of the Institute.As systems administrator, lead day to day operationsCertified Test Administrator facilitator for Pearson Vue Build comprehensive computer networks for training and testing services.Troubleshoot and solve computer and network issuesAdmit, administer and monitor tests to candidates. Design marketing and advertising campaigns; help setup and administer fund raising promotions.Receive, inspect, refurbish, and repair pc and laptops for donations and sales.

Replenishment, building maintenance, computer / cash register repair, Loading dock operations.

--Installed auto lubrication systems on various vehicles including fire trucks, on and off-road vehicles, and other specialty vehicles. --Utilized schematics, blueprints and drawings to plan and install devices and performed basic welding.--Troubleshot and repaired lubrication systems in addition to fabricating high and low pressure hoses.

--Served as Quality Control Inspector, Hazardous Material and Oil Spill Supervisor.--Operated, maintained and troubleshot gas turbine engines, main propulsion machinery, auxiliary equipment and propulsion control systems.--Scene Leader for basic and advanced firefighting, firefighting systems and First Aid.--Organized and ensured accuracy of record keeping for all fuel logs, lubricating oil, and J-5 fuel daily.