Spearheaded the design, implementation, and maintenance of Okta and other Identity and Access Management (IAM) systems to integrate services and secure user access.Audited and optimized SaaS productivity tools including Google Workspace, Slack, Atlassian, and Office 365, streamlining operations and boosting productivity.Utilized MDM solutions to manage device enrollment workflows, configure policies, and enforce security measures for client devices.Built automations using a blend of Bash, PowerShell, Okta Workflows, and external APIs for device provisioning, software integration, and security policy enforcement, reducing manual workload by 30%.Served as a Level 3 escalation point for incoming IT tickets.Partnered closely with the Quality team to enforce best practices and compliance standards, while collaborating on cross-functional projects related to identity and user lifecycle management.Authored detailed documentation for IT processes, platform configurations, and troubleshooting protocols.

Served as the Subject Matter Expert for JAMF and Intune.Built configuration profiles for all MacOS, iOS, and Windows devices to meet security and business standards.Implemented Zero Touch asset deployment, streamlining device setup and reducing manual intervention.Leveraged automation via bash scripting to optimize device management workflows and collaborated with IT Security to secure data and meet compliance.

Served as System Administrator for multi-unit deployment training exercises managing ~200 devices at any given time.Maintained hardware and software with new installations, repairs and patches.Set up network profiles, security permissions and file sharing systems.Trained and supported end-users with software, hardware, and network standards and uses processes.Lead and trained 2-4 man squad of IT technicians regarding best IT practices and practical applications of software and hardware configuration and troubleshooting.Ensured network, system, and data integrity though preventative maintenance and upgrades.Preformed tests of functionality, security, and performance of different workstations and devices.

Built and managed inventory system for all IT equipment to track spending and set budgets.Managed company accounts for Okta, G Suite, Jira, and JAMF.Developed best troubleshooting steps for user machines covering common processes or issues.

Resolved a diverse range of technical issues across Mac and iOS devicesCollaborated with supervisors to escalate and address customer inquiries or technical issues.Assisted customers in identifying issues and explained solutions in easy to understand terms to restore service and functionality.Recorded and maintained relevant notes for each customer and device.Implemented best practice for component management to decrease lost/misused parts.Utilized tools and resources to identify and repair failed components in iOS and Mac devices.