Austin Terry Email & Phone Number

Calgary, Alberta, Canada

Edmonton, Alberta, Canada

● Conducted HR practices such as: development of new hires, mediating and resolving employeeconcerns, assuring the usage of SOPs, approving and modifying time sheets, and promoting teammorale. Resulted in #1 Quality office in Canada.● Managed and scheduled a team of 17 installation technicians. Attained less than 4% cancelationrate on over 2500 new accounts.● Ensured quality of newly installed accounts via continued technician support and training.● Audited accounts to ensure correct inventory deployment with 99.4% accuracy.● Oversaw inventory management including: order fulfillment, technician replenishment, accuratestock counts, returning damaged equipment. Less than $1000 of losses in $450,000 of equipment.

Calgary, Alberta, Canada

● Personally installed and commissioned over 2000 full home automation systems.● Developed leadership abilities in an assistant manager and training technician position.● Programmed, tested, and problem solved automation systems to ensure proper function. Had toreturn to less than 2% of job sites to repair systems.● Ensured job-site safety through the use of job safety analysis (JSA) software. Applied operationbest practices via the adherence of SOPs.● Confirmed customer satisfaction and system understanding through training the customer andrelationship building. Guaranteed customer system requirements and concerns were successfullymet. This resulted in a less than 3% customer cancelation rate year over year.