-Manage all aspects of assigned projects while utilizing project management principles, needs assessments, communication plans and resource coordination-Manage relationships both external and internal as a liaison between Tritura, Faegre Drinker and outside vendors-Consult with the case team on technical options and solution recommendations.-Deliver project-specific services provided within Tritura, including consulting on data collection, ESI processing, database set-up and best practices.-Define and manage custom solutions for specialized project needs.-Participate in the ongoing development and implementation of improved processes and procedures.-Promote Tritura services within the firm and to clients.-Provide meaningful training to users on tools and eDiscovery best practices.-Troubleshoot technical difficulties with Legal Technology Specialists and/or Technical Operations team and resolve and/or escalate issues as needed.

-Served as primary client liaison throughout the EDRM life cycle-Planned and managed litigation support activities on a project-by-project basis-Conducted project planning meetings with counsel and case teams to develop project workflow, timelines and expectations-Consulted with law firms to ensure ESI projects were conducted according to government standards (SEC, DOJ, etc.)-Oversaw quality checks on production and client facing data deliverables-Coordinated set-up and maintenance of projects ranging from forensic collections to document reviews-Facilitated data processing and migration to various document repositories -Built production populations at the direction of clients-Managed large scale forensic collections

• Served as main point of contact for American Lawyer Top100 law firms as well as Fortune 500 companies in the automotive and financial sectors• Consistently met and exceeded hourly billable goals set by management per month• Provide post sale customer support for large scale reviews of over 100 users• Managed collections of terabytes of data, both from international and domestic entities• Primary point person on over 60 eDiscovery cases including litigation, internal investigations and subpoena requests.• Review and audit internal hosting tools to ensure quality performance• Handled in-depth projects that lasted over 24 months• Oversee numerous complex litigations with governmental entities• Consistently met time sensitive deadlines• Provided both written and oral reports to both clients and management about project progress• Participate and lead meetings with clients to craft case plans and document review strategies

-Served as contact for both Am Law 100 law firms and Fortune 500 clients in the Automotive, Financial, and Oil & Gas industries.-Act as liaison between clients and technical teams to ensure deliverables are consistently met and to provide insight which continually improves our SaaS product-Additional responsibilities include performing trainings and demos, creating end-user and internal documentation, and fulfilling complex reporting and data management tasks.-Developed client driven reporting solutions for projects including, reviewer productivity, data volumes/trends, and review accuracy.

• Ability to assume responsibility for projects while conducting appropriate tasks.• Participated in planning meetings with clients to explore and craft case plans and document review strategies.• Detailed knowledge of the CN software to be able to manage or direct: document processing & creation of databases, advanced methods of search, workflow management during review, reporting tools, and production of documents.• Creating and maintaining proper privilege logs and reports.• Web-based training for law firm and corporate customers.• Is always involved in significant interaction (phone and email) with external clients and internal associates. • Has responsibility to report, track and field technical support issues from users. • Conduct relevant searches of electronic data using proprietary tools.• Assist with resolution of escalated incidents and participate in problem management activities.• Assist in the creation of technical documents and procedures and keep all technical records up to date.• Assist in the creation of detailed system documentation for new systems and updates.• Author technical documentation for inclusion into Support Knowledge base. • Develop a strong Quality Assurance process for department activities• Describe, summarize, and document how work was performed and the final results of such work. • Provide both oral and written status reports to both clients and project managers• Develop and/or possess strong product/technology/industry knowledge including working with attorneys• Provide direction to a team of technical analysts• Manage customer relation and expectations• Mentor and train junior members of the team.• Coordinate regularly with development team