- Worked with product managers to build new pro features for two WordPress plugins to boost yearly revenue.- Tested software for bugs, fixed bug tickets, and updated documentation to increase development efficiency.- Managed over 15 integrations across two plugins to boost customer utilization.- Performed the lead role with the responsibility of maintenance and development of two WordPress plugins.- Utilized RESTful API to integrate payment processors, productivity applications, and email applications to expand the utilization of the plugins to users.- Using PHPUnit and WordPress's Unit testing integration built out unit testing infrastructure to reduce the number of bugs reported by users.- Revised plugin build scripts to eliminate bugs and inefficiencies when running the build process and committing to the WordPress SVN.

- Responsible for the development of Training Assets (Server management, Training Software Management/Development)- Engineered reports that analyzed Training Department data.- Provided technical training to new team members to prepare them to carry out their specific job tasks in a manner that will allow them to meet/exceed performance metrics.Evaluated the trainees in regards to retention of information, quality, and production requirements.- Configured and maintained the training database systems (SQL) in accordance with training goals.- Developed and maintained the Moodle and WordPress websites in support of training department goals.- Designed and facilitated training content for continuing education and new hire training.

- Responsible for the development of Training Assets (Server management, Training Software Management/Development)- Responsible for providing technical training to new team members to prepare them to carry out their specific job tasks in a manner that will allow them to meet/exceed performance metrics. - Evaluate the trainees in regards to retention of information, quality, and production requirements. - Assist with on-going curriculum evaluation to monitor and analyze for effectiveness and update material as needed, in a timely manner. - Consistently monitor the delivery of training to assure engagement of learning by the trainees. - Responsible for completing train the trainer development courses/initiatives. - Responsible for personal skill development to assure preparedness for new technology and industry changes. - Responsible for/assist with curriculum delivery playbooks and maintain training records.

Provided highly reliable service and strong technical expertise to customers and coworkers using root access.Assisted customers with dedicated servers and VPS plans, in regards to server configuration and maintenanceMentored fellow APS Reps, Tier 2C Reps, and Tier 1 Reps, to increase their technical expertise and help with providing customers get the best possible serviceCreated/used bash and python scripts to enhance my workflow in order to provide our customers with the best technical support,Aided customers with software integration, FTP, site building, and email.Investigated, assisted, and resolved customers’ with connectivity issues, load issues, DNS, and running processes on the server up to Quality Assurance Standards.Identified server or code related issues in websites and helped customers find resolutions.Installed software such as CMSs, Apache/PHP Modules, Caching, Javascript libraries, etc.

Provided highly reliable service and strong technical expertise to customers and coworkers.Assist Tier 1 Technical Support Representatives with working efficiently and providing support when needed to maintain low call times and high productivity.Answered escalated customer issues from Tier 1 Support Reps, determine the best approach to resolve the customers issue while providing the best customer service possible.Mentored fellow Tier 2C Reps and Tier 1 Reps, to increase their technical expertise and help with providing customers with the best possible service

Aided customers with software integration, FTP, site building, and email.Investigated, assisted, and resolved customers’ with connectivity issues, load issues, DNS, and running processes on the server up to Quality Assurance Standards.Identified server or code related issues in websites and helped customers find resolutions.Gathered data regarding customers’ issues via calls/chats/tickets.Utilized T2C access to achieve “first contact” resolution

A Daily Life in Tech Support- Assisting customers with website problems such as software integration, FTP, site building, and email.- Providing customers with knowledge based articles to help with common hosting issues.- Quickly resolving customers' website and server issues while still meeting Quality Assurance Standards.- Gather data regarding customers’ problems via calls/chats/tickets.

• Managed the schedule for two physical therapists and two assistants. • Scanned physical therapy documents for patient charts• Answered phone calls and any questions regarding physical therapy for scheduling or insurance• Verified insurance for patients and obtained authorization for both workmans comp and insurance companies if needed.• Prepared patients charts for each day• Integrated the office from physical chart system to an electronic system.