-Specialized primarily in fleet b2b Knowledge and experience, worked alongside consumer and commercial clients to resolve vehicle concerns and issues as well as assisting them in getting vehicles serviced and repairs processed.-Traveled across the US to assist with Amazons Fleet vehicle readiness. My responsibly was to escalate and prioritize certain vehicle repairs and maintain specified SLA. We managed to exceed expectation and meet the set SLA faster then estimated. I worked alongside service centers and the technicians to plan out repair strategies to maximize a technicians efficiency and limit down time and managed cut down certain repair times by 20% and increase efficiency by 50%.-Utilized my wide range of knowledge to create Programs and special tools for a varying range of issues. Some of the requirements were using my experience in web design to update SharePoint pages. Create articles in confluence for training people. Created charts and documentation using Figma. and used Smart Sheets and Excel for a multitude of projects.-Created Automation software using varying tools to help alleviate time spent on repetitive tasks. My automation tools have been utilized on over 3200 invoices and saved upwards of 200 hours so far. -Created a tracking system to assist team leads in monitoring fleet tasks and provide recommendations for scheduling SSAs

-Worked with clients to solve level 2 Technical support issues.-Created 50 knowledge base articles, 120 quick fixes. The articles are used by 15 in-house support agents, and 40 external support agents.-Created a database to hold and sort 200+ knowledge articles and 500 tools, manuals, fact sheets, and other info originally scattered across peoples computers and the company’s google drive.-Created a program that allows users to add an item name, and attribute info. The program will then use generate a upc, auto fill multiple attributes and force a style format to help with constancy across all sites. The UI for the program helped speed up large item creation from 3 hours to 20 minutes.Developed proficiency in company's software and procedures in just 2 weeks, while a typical training program would last up to two months.-Worked on special project for the company. Projects include creating a new company windows image used on 20’000, downsizing the warehouse stock to go from a 3500 square foot space to a 300 square foot space , imaging and refurbishing 100 computer’s for RTV’s, and setting up new computers for imaging hard drive.

• Participated in the short- and medium-range department's planning while evaluating and recommending hardware and software improvements to achieve cost-effective solutions.• Worked with end-users to resolve any software or hardware issue, providing direct support for the network and servers by leveraging strong organizational and time management skills, tracking all issues, and ensuring timely resolution of problems.• Acquired extensive knowledge in working with proprietary software, Zendesk, TeamViewer, LogMeIn, Linux, and Windows 7 – 10; developed proficiency in company's software and procedures in just two days, while a typical training program would last up to two months. • Evaluated information from users to accurately diagnose and troubleshoot information system issues; this allowed our two-person team to support over 600 locations with a combined user count of 185,000 key contacts. • Displayed a proactive approach in applying quality control procedures and ensure continuous customer satisfaction while maintaining smooth controls and meeting performance goals and deadlines.• Assumed additional responsibilities between calls, researching previous tickets and articles to learn the company's best practices and better manage potential issues.

• Championed the complete spectrum of corporate leadership while managing customer inquiries and maintaining customer satisfaction with forward-thinking strategies while striving for quick complaint resolution.• Visualized and interpreted sales performance and the ever-changing market trends to create custom objectives and workflows to track our order process from lead object to equipment delivery.• Analyzed sales goals and identified potential opportunities in conjunction with developing and implementing upselling and cross-selling strategies; thus, generated the highest revenue per unit every month for 24 consecutive months. • Worked directly with the Vice President and District Manager to create and optimize a low-staff curbside pickup team at the beginning of the COVID-19 pandemic.• Mentored new and seasoned representatives through product knowledge education, presentations, and fostering business relationships with key customers.• Provided consistently energetic and upbeat customer service for over 150 customers/week, thereby fostering brand loyalty and encouraging consistent sales growth.

• Supplied estimates for assigned vulnerabilities directed by the team leader, developing, testing, implementing quality infrastructure within targeted due dates, and resolving complex infrastructure issues with little to no guidance.• Coordinated with managers on technical procedures to preemptively eliminated software issues from reoccurring, resulting in implementing system upgrades and cost-saving measures that cut operations costs by up to 60%.• Maintained the confidentiality, integrity, and availability of the early-stage cloud migration planning and implementation.

• Implemented consultative sales approach, analyzed customer communication needs, and presented various service solutions to increase customer retention and brand awareness. • Built client relationships and assumed responsibility for identifying customer’s needs, making product recommendations, and advising on promotional opportunities.• Multi tasked around three different departments, including the front office, by processing ticket sales, preparing and serving refreshments, and cleaning the theaters after every screening.