Austin Willborn Email & Phone Number

San Antonio, Tx, Us

United States

Provide technical support for on-site operations at Randolph AFB in support of a complex project.Perform installation and provide technical support for Virtual Reality (VR) Training Devices supporting Undergraduate Pilot Training (UPT).Coordinate all logistics/requirements with gov for installation within gov spaces.Manage customer relationships and expectations.Attend progress meetings with Government stakeholders, site managers, and Vertex senior management, taking appropriate actions when necessary.Work with site managers to maintain an effective quality assurance program and standardization within the program.Provide excellent customer service to contractors, partners, government agencies, etc. to resolve issues and ensure client satisfaction.

Randolph Air Force Base, Texas, United States

Provide technical support for on-site operations at Randolph AFB in support of a complex project.Perform installation and provide technical support for VR Training Devices supporting UPT.Coordinate all logistics/requirements with gov for installation within gov spaces.Manage customer relationships and expectations.Attend progress meetings with Government stakeholders, site managers, and Vertex senior management, taking appropriate actions when necessary.Work with site managers to maintain an effective quality assurance program and standardization within the program.Provide excellent customer service to contractors, partners, government agencies etc. to resolve issues and ensure client satisfaction.

United States

Provides administration for storage arrays and storage infrastructure. Responsible for delivering a great customer experience. Serves as an escalation point to provide technical support to customers over chat, phone and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first line resolution to issues in scope. Expected to follow process, display good judgment in decisions and to create and maintain customer loyalty by going above and beyond the customer’s expectation.Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.• Install and maintain CommVault backup software agents on Windows/Linux client servers, configure backup policies/schedules, troubleshoot backup failures, and perform data restores.• Configure backups for Windows/Linux filesystems, MSSQL, MySQL, Microsoft Exchange, Sharepoint, and Oracle.• Provide training to new associates on backup processes and tasks.

San Antonio, Texas Area

Perform preventative maintenance on industrial lift truck batteries.Assist warehouse maintenance crew to finish jobs quickly. Keep battery charging and service area clean and acid free.Perform preventative maintenance on pallet jacks and forklifts.Repair and service industrial batteries by replacing bad connections or applying heat shrink to torn cables.

San Antonio, Texas Area

Greeted and communicated with everyone that walked thru the front door. Consulted with customers on what type of vehicle would fit their needs.Presented their chosen vehicle in the showroom and went over the options that the customer was interested in. Followed the procedures on paperwork and delivered the vehicle to the customer.

San Antonio, Texas Area

Diagnosed and repaired computer systems.Performed data backup and recovery.Consulted with customers on upgrades for their computers.Assembled and configured computer systems.Tested and configured wired/wireless routers, switches, and hubs.Provided help desk support for customers over the phone.

Helotes, Tx

Prepared, planned and installed wiring for residential track and custom homes.Followed blue prints and wiring diagrams.Diagnosed and repaired wiring and grounding issues.