• Observed, recorded, investigated, reported and mitigated robotic failures that happen during autonomous task execution.• Top resolver of Andons - Resolved 900+ issues in a 3 week period, 300 above next in line statistically. • Used Amazon proprietary tools and software to monitor, intervene, and control robotic systems actively in production.• Worked with fully articulate pneumatic robotic arms, and fully autonomous robotic drives capable of moving over 500 lbs.

• Created new pages, forms, and fields for using product ‘SmartCAMA’. Utilized JavaScript, cshtml Razor, Vue. • Used Vertical Slice Architecture to create commands, handlers, and validators to transfer state to Models. Utilized C#• Tested code implemented with Unit tests and Integration tests. Utilized C#• Tied ajax calls on click events via JavaScript, used response to populate fields via jQuery on Razor pages.• Created new pages, forms, and fields for using product ‘SmartCAMA’. Utilized JavaScript, cshtml Razor, Vue. • Attended and contributed to scrum agile standups, retros, etc..

Made contributions to open sourced projects such as improving login form flow and function.Received offer after first month.

• Provided customer support for 1500 + computer systems, 800+ printers, and 1000s of peripherals.• Handled 100 incident tickets per month from creation to resolution, documenting details of the whole process.• Managed data backup and recovery for over 20 clients, ensuring successful nightly backups.• Managed Disaster Recovery plans for over 15 clients, involving virtual machines that could spin up using saved client data.• Communicated with clients via Phone, Email, Text, and in-person.• Maintained proactive and reactive monitoring and support of hosted systems for an array of client industry standards

• Recognized as Employee of the month 2 times.• Promoted to “First Response” due to ability and determination to resolve client issues on first contact.• Performed entry level network administration duties including VPN creation, NAT policies, and config backups• Rotated as on-call support once a month• Resolved 250 incident tickets every 10 days which represented 35% of all work managed by a 5 member team.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Maintained accurate record-keeping with proactive attention to client information updates.Coordinated with operations staff to resolve service problems and boost client satisfaction.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Trained staff on operating procedures and company services.

Assisted Project Manager in deployment and organization of large scale project to replace all systems for the healthcare industry.Obtained Team Leadership role overseeing a group of deployment techsDeployed, inventoried, and prepared new technology equipment (Thin/thick clients,Cisco phones, label printers, copiers)Assisted Network Engineers in supportings VLAN swaps and connectivity troubleshooting during core switch replacementsReceived assets and moved equipment within or between facilities.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Worked with software development team on reported errors and bugs on newly released software (EPIC) and assisted in deployment of release fixes.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.