Austin Yee Email & Phone Number

Singapore

Singapore

Singapore, Singapore

• Refine and improve inbound sales process, CRM, automated workflows to improve sales conversion funnel• Manage 120+ inbound leads weekly, with a 35% conversion rate. Effectively assessed client needs, leading to 10% increase in occupancy rates• Conducted cold calls to over 120+ potential users weekly through HubSpot CRM, resulting in a 35% lead conversion rate.• Streamlined sales processes, reducing cycle times by 15% and boosting occupancy rates by 10% through CRM and workflow improvements• Cross-functional Collaboration: Worked with marketing, operations, and product teams to improve user experience, leading to a 15% increase in customer satisfaction.

Singapore

• Creation of online pet store (e.g. pee pad, pet bed)• Established a reputation for exceptional customer service, resulting in a 30% increase in repeat business and word of mouth referrals• Enhanced client's satisfaction rating with 100+ reviews of 5 stars on Carousell, with more than 200+ bed sold and profit margin of 35% for each product• Achieved a 40% year-on-year increase in online sales leveraging digital marketing channels to drive brand awareness and customer engagement

Singapore

• Surpassed monthly sales target by 25% through effective upselling strategies, and tailored solutions to meet customer needs.• Prospecting key verticals, qualifying in-and-outbound leads across diverse channels, increasing pipeline opportunities by 30%• Implemented customer relationship management system, resulting in 30% increase in repeat business• Led training session for staff on product knowledge and sales techniques, resulting in a 35% improvement in sales productivity

Singapore

• Manage, cold call, update, liaise and onboard 50 new shops/ merchants onto the Pickupp platform• Managed CRM strategies, resulting in 30% increase of new users at Pickupp, with the use of targeted emails in 1 month• Engage in prospecting and lead qualification across diverse platforms, increasing pipeline opportunities by 35%• Spearheaded market research initiative to identify potential clients and tailored outreach strategies, resulting in 20% increase in lead generation within the first quarter

Singapore, Singapore

• Managed (end-to-end) ChopeDeals tactical and flash sale campaigns to drive user acquisition, driving over 40% growth in Gross Merchandise Volume (GMV)• Curated business review decks to identify potential blockers, resulting in 35% month- over- month growth in target acquisition

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management

Optometry