Systems + Tech
Current•Trained and supervised a team of six remote employees in the Philippines; provided guidance and support, overcame organizational challenges, and made quick decisions under pressure while ensuring team welfare.•Collaborated with leadership team to drive technology strategy and design integrations to optimize operational efficiency.•Conducted weekly "FUB Boot Camp" training for agent recruits. •Created and deployed a fully remote training curriculum using the Trainual LMS… Show more •Trained and supervised a team of six remote employees in the Philippines; provided guidance and support, overcame organizational challenges, and made quick decisions under pressure while ensuring team welfare.•Collaborated with leadership team to drive technology strategy and design integrations to optimize operational efficiency.•Conducted weekly "FUB Boot Camp" training for agent recruits. •Created and deployed a fully remote training curriculum using the Trainual LMS platform.•Integrated systems to bring new lead sources online, utilizing Twilio, Zapier, Monday, and Slack.•Advocated for and oversaw a shift from task-based followup to a Smart List/Pond based framework; adoption of MaverickRE and Zillow two-way sync. Show less