•Trained and supervised a team of six remote employees in the Philippines; provided guidance and support, overcame organizational challenges, and made quick decisions under pressure while ensuring team welfare.•Collaborated with leadership team to drive technology strategy and design integrations to optimize operational efficiency.•Conducted weekly "FUB Boot Camp" training for agent recruits. •Created and deployed a fully remote training curriculum using the Trainual LMS… Show more •Trained and supervised a team of six remote employees in the Philippines; provided guidance and support, overcame organizational challenges, and made quick decisions under pressure while ensuring team welfare.•Collaborated with leadership team to drive technology strategy and design integrations to optimize operational efficiency.•Conducted weekly "FUB Boot Camp" training for agent recruits. •Created and deployed a fully remote training curriculum using the Trainual LMS platform.•Integrated systems to bring new lead sources online, utilizing Twilio, Zapier, Monday, and Slack.•Advocated for and oversaw a shift from task-based followup to a Smart List/Pond based framework; adoption of MaverickRE and Zillow two-way sync. Show less

Supervised a team of six ISAs, conducted daily huddles to practice scripting, review processes in FUB, and troubleshoot tech issues.•Converted a printed ISA handbook into a collaborative knowledge base in Google Drive with SOPs, best practices, and fully transparent performance indicators.•Began identifying opportunities to simplify the company's tech stack and eliminate redundant systems.

•Prepares, develops and monitors annual budgets for a $1.3MM grant-funded center•Develops and manages marketing strategy of the Collaboratory, leads a team of designers and developers to achieve strategic organizational goals•Conducts client needs discovery and recruitment on inbound and outbound calls•Develops and implements content marketing campaigns utilizing email, web, and social media

•Multifaceted role consisting of 30% fiscal processing and grant management, 20% program and event coordination, 20% officemanagement, 20% marketing and digital media production, and 10% other duties as assigned•Designed flyers and posters for print and web using Adobe InDesign and Illustrator, refreshed EWITS.org using WordPress, designed monthly email newsletters using MailChimp, produced photo and video content highlighting Collaboratory programs and success stories, managed the… Show more •Multifaceted role consisting of 30% fiscal processing and grant management, 20% program and event coordination, 20% officemanagement, 20% marketing and digital media production, and 10% other duties as assigned•Designed flyers and posters for print and web using Adobe InDesign and Illustrator, refreshed EWITS.org using WordPress, designed monthly email newsletters using MailChimp, produced photo and video content highlighting Collaboratory programs and success stories, managed the center’s social media channels Show less

•Primary fiscal support contact for 12 faculty members and their staff. Monitored state, cash, and grant budgets; reviewed monthly financial reports with PIs; processed all pcard charges, travel authorizations and expense reports, new vendor setup, invoices, journal entries, and deposits; all in accordance with University policy in order to maintain audit compliance•Managed calendars for the department and the unit director, scheduled team meetings and faculty consultations, screened… Show more •Primary fiscal support contact for 12 faculty members and their staff. Monitored state, cash, and grant budgets; reviewed monthly financial reports with PIs; processed all pcard charges, travel authorizations and expense reports, new vendor setup, invoices, journal entries, and deposits; all in accordance with University policy in order to maintain audit compliance•Managed calendars for the department and the unit director, scheduled team meetings and faculty consultations, screened department phone calls, maintained a friendly and professional demeanor in all interactions with faculty, staff, and colleagues•Identified opportunity to utilize Office 365 and SharePoint to streamline existing business processes, migrated and trained fiscal team on new platform. Maintained department homepage using TerminalFour CMS. Show less