Systems + Tech
Current- Trained and supervised a team of six remote employees in the Philippines; provided guidance and support, overcame organizational challenges, and made quick decisions under pressure while ensuring team welfare.
- Collaborated with leadership team to drive technology strategy and design integrations to optimize operational efficiency.
- Conducted weekly "FUB Boot Camp" training for agent recruits.
- Created and deployed a fully remote training curriculum using the Trainual LMS… Show more
- Created and deployed a fully remote training curriculum using the Trainual LMS platform.
- Integrated systems to bring new lead sources online, utilizing Twilio, Zapier, Monday, and Slack.