Austin Baker Email & Phone Number

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Ma, Us

MAKEiT Inc is a 3D printing startup that focuses on professional FDM 3D printers and 3D printing services. I joined as the 4th full time employee in the pre-funding stage of the company, focusing on establishing the sales tools, managing client and partner relationships, and growing the book of business. I leveraged my background in manufacturing to help improve quality control in the assembly process. - Drove implementation of customer relationship management (CRM) system enabling data-based targeting for automated marketing campaigns resulting in a 95% increase in website engagement within two months of launch- Managed B2B client relationships and capitalized on proactive upselling opportunities- Integrated robust quality assurance policy to manage risk and capture assembly errors before product shipment, eliminated the most common hardware related customer support issues- Initiated company-wide rebranding strategy via identification of growth opportunities and understanding of consumer sentiment

Santa Monica, California, Us

Luma Pictures is a world class creative studio that builds compelling art and cutting-edge visual effects for M&E clients. Seeking to utilize my background in process management and grow my experience in client relations, I joined the production team. In my role, I had the opportunity to take ownership in more client-facing responsibilities and learn the business demands for the visual effects industry. - Owned visual effects projects for multiple feature films and liaised between clients and creative teams to ensure proper communication of customer needs- Managed visual effects artists via employee resource management tools and project analysis using SQL and Excel to forecast and allocate tasks- Identified area of improvement for outsourcing to international vendors and standardized the process across projects, resulting in an increase in first-time-right deliveries

Armonk, New York, Ny, Us

At IBM, I worked in the Microelectronics group, manufacturing state-of-the-art semiconductor products. After the first year, I transitioned onto to the thin-film team as a Process Engineer and was responsible for multiple chemical vapor deposition processes. - Technical lead for engineering projects – implemented process changes, hardware qualifications, and defect reduction projects in a fully automated clean room manufacturing environment.- Headed cross-functional team that reduced defects for deposition process by 86% through the application of LEAN manufacturing principles- Utilized data analysis techniques to isolate signals in large data sets and find potential causes for process variation; designed experiments and tested process assumptions to determine root cause and eliminate sources of variation- Reported directly to fab leadership to track process improvements and disseminate best practices across the engineering organization as part of an engineering learning initiative

Armonk, New York, Ny, Us

I joined IBM Microelectronics as part of a new team called Development Operations. Our goal was to improve cycle time of R&D activities in a shared manufacturing space. - Led a team of eight people that drove a 50% cycle-time reduction for R&D projects through business process redesign and transfer of troubleshooting to a 24x7 technician team- Analyzed historical production data to identify areas for areas of high-impact improvements- Created technical documentation and trained technicians on standard operating procedures

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Materials Science