Austin Berube Email & Phone Number

Daytona Beach, Florida, Us

· Drive exceptional, consistent implementation experience and project quality for concurrent projects.· Primarily responsible for translating business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards for the entire life cycle of the project.· Serve as the principal project lead, for moderate complexity customers, ensuring the progress of implementations against established goals.· Serve as the supervisor/mentor to teammates, building their skills as they grow into increasing roles of responsibility.· Consults with Senior Implementation Consultant and team leaders to secure needed resources based on availability and talent needed.· Communicate closely with account teams and customer contacts throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur. Owns accountability for customer communication and satisfaction.· Raise appropriate issues to leadership and/or Director of Operations to ensure customer expectations are met.· Drive results with all parties (EBTech/account team/customer/carriers) on moderate complexity engagements.· Develop a trusted advisor relationship with customer contacts through efficient, quality execution of projects, effective communication, and value-added consulting advice.· Primarily responsible to train customers on use of new tools and approaches.· Apply sound judgement to the execution of business processes, protocols and quality standards in the development and deployment of solutions, in moderate complex situations.· Provide customers continuous feedback on implementation status for both new sites and renewals.· Utilize project management tools (such as Smartsheet) to manage implementations.· Participate in sales calls as needed to help sell new projects, as requested.

Buffalo, Ny, Us

⦁ Responsible for the entire implementation & configuration processes of PlanSource benefit administration platform for all new and renewal clients on PlanSource (75+ Groups).⦁ Provide consulting for complex or unique benefits and funding strategies to ensure the success of the technology.⦁ Responsible for documentation of configuration processes and best practices, and ensuring updates are made frequently for new product releases and enhancements.⦁ Communicate any impactful configuration/system functionality changes to the applicable parties affected.⦁ Guide and train internal technology peers to understand the PlanSource system as needed to answer high-level client questions, identify errors, and provide world-class support.⦁ Continually identify areas of improvement, implement efficiencies, and document for internal SOPs & SLAs.

Buffalo, Ny, Us

• Provide key insight to RFP process of adding new benefit administration technology(s) to Lawley’s technology offerings for existing and future clientele.• Lead the onboarding and success of PlanSource, including: - Develop standardized SOPs, use of other technologies, external paper/video guides, and communication of internal best practices; -Establish PlanSource portal template to drive efficiency and reduce risks of incorrect configurations; -Train internal account executive teams and technology department new hires.• Effectively manage book of business for 30+ groups (+10,000 Lives) through: -Implement Carrier EDI Connections & Payroll API connections; -Consistent process improvement and learning to become a subject matter expert in all things PlanSource.• Aid in improvement of insurance carrier-Lawley relationships through a detail-oriented approach to each client and their unique benefit offerings, funding arrangements, among other benefit/insurance related standards.

Buffalo, Ny, Us

• Perform detailed Maxwell Health product demonstrations to prospects and current clientele looking to implement the use of benefit administration technology.• Strategically provide consultation to client & internal account executive parties to ensure future success of implementation and on-going administration.• Develop close working-relationship with stakeholders using Maxwell Health through clear and consistent communication, initial and ongoing trainings, and automation/process improvements.• Act as a liaison between the client and insurance carriers for billing, audits, and membership questions.• Creation and ongoing management of standardized SOPs to create consistency for all Maxwell Health portals.

Buffalo, New York, Us

● Co-manage and facilitate complete contingent staffing recruitment for assigned programs to ensure timely fulfillment with high quality candidates, evaluation of talent, and hiring manager relationships.● Aid in quarterly business reviews to ensure client success and satisfaction through detailed reporting metrics and proactive key initiatives with focus on client objectives.● Implement standardized recruitment process improvements through in-depth operational knowledge of internal company structures.● Lead all Sonoco manager and supplier Work Nexus training through Webex and Skype Business applications.

Buffalo, New York, Us

● Coordinate and execute delivery/operational activities including: -Provide lead support for the hiring, terminating, billing, and compliance screening of contingents; -Manage compliance audit process for contingents involving I-9, E-Verify, drug and background checks.● Co-manage 2 Operational Representatives to reach and maintain key initiates and deadlines.● Execute self-discovered initiatives to improve efficiencies including: -Collaborate with Broadleaf IT and Developer teams to implement ATS/VMS system enhancements; -Co-lead on Kronos-Work Nexus system integration; -Develop Broadleaf-Sonoco MSP Training/User Guides for recruiters and client managers; -Create Internal Operational Process Guide through Microsoft OneNote; -Improve automated reporting used by Sonoco management, suppliers, and internally.

Tonawanda, New York, Us

Generating new prospects, leads, and revenue through aggressive sales techniques including:-Up­-selling and cross-­selling new and existing accounts;-Identifying new areas of opportunity through B2B telephone/email/LinkedIn/Hoovers/independent research; andGrowing existing assigned accounts through needs-analysis and demand generation processes.Understanding and selling web­-based application design, internet marketing, and implementation & consulting services to clients (including website design, custom web applications, search engine optimization, ppc management, social media management, and email marketing campaigns).Developing consultative and trusted­-advisor status with prospects, clients, and the community through consistent, clear communication while aggressively closing new business through short to mid­-length sales cycles.

Rochester, Ny, Us

Overall average of 305% of Sales Quota Achievement.Prospecting for potential clients through business to business telephone sales while maintaining lead and sales records to aid in closing for Outside Sales Reps.Lead development through use of product call guide to achieve and exceed expected levels of production in accounts worked, appointments generated, and units produced.

Sydney, Nsw, Au

Gained intimate knowledge of Job Adder software products in order to assist with incoming calls, lead demonstrations, and support the sales staff.Researched and presented entry strategies into Asia-Pacific, UK, & South African markets.Ran quality assurance and debugging processes on JobAdder software and in-platform training system, including the tracking and presenting of client recommendations for product improvements and enhancements. Developed and implemented marketing plan targeted at old prospects through the creation and management of social media & blog posts.Led demonstrations for new users on JobAdder products.

Sydney, Nsw, Au

Gained intimate knowledge of Job Adder software products in order to assist with incoming calls, lead demonstrations, and support the sales staff.Researched and presented entry strategies into Asia-Pacific, UK, & South African markets.Ran quality assurance and debugging processes on JobAdder software and in-platform training system, including the tracking and presenting of client recommendations for product improvements and enhancements. Developed and implemented marketing plan targeted at old prospects through the creation and management of social media & blog posts.Led demonstrations for new users on JobAdder products.

London, Gb

Completed target market research to identify potential client companies and contacts/roles within each. Tools used include; Workday, Salesforce, iSell, Skype, and Microsoft Excel.