Austin Cao Email & Phone Number

Baton Rouge, Louisiana, United States

Utilized basic functions of Linux and Windows terminal control interfaces with the technical manager to oversee computers on the LSU campus servers/domainsConfigured the functionality of 20+ lab computers’ system devices using PXE (Preboot Execution Environment) to access LSU’s software and networkCollaborated with professors and graduate students to troubleshoot computer, application, printer, and desk phone related issues

Baton Rouge, Louisiana, United States

Installed VPNs for Faculty to globally access LSU domains through Cisco Anyconnect or Global ProtectGuided 80+ users in connecting to the LSU campus network by using systems such as Bluecat Device Registration or IOT portalHandled identity and access management by provisioning, supporting, and disabling user accounts while troubleshooting various softwares such as Adobe Creative Cloud and Microsoft OfficeResolved a combination of nearly 300+ calls and tickets each month

Baton Rouge, Louisiana, United States

Provide club updates to nearly 50+ members by posting event reminders with forums and picturesOrganize and participate in planning meetings, volunteering events, and social opportunities

Baton Rouge, Louisiana, United States

Manage $500+ in the organization by properly budgeting and keeping records of any transactions to ensure E-board members get reimbursed Monitor and enforce student membership fees of approximately 120 peopleParticipate in weekly E-board meetings to plan upcoming events

Abbeville, Louisiana, United States

Managed $1000+ worth of cash and digital transactions with customers during a fast-pace, high-volume environment dailyMaintained high standards of customer service with 150+ customers every dayTrained new hires on proper staff procedures and customer protocolsResolved customer queries and complaints while guiding them to relevant information through telephone and in-person interactions