Austin Crouch Email & Phone Number

• Validate client’s information migrated for previous software into Isolved’s software correctly • Conduct test payrolls in isolved system to ensure all earning, deduction, and tax information is calculating accurately• Compare payroll register from previous software to the register from the test payroll in isolved to ensure all data has carried over accurately • Conduct training meetings with clients to review employee maintenance and payroll processing in HCM software • Key payroll in time entry grid and preview/process payroll for teledata clients• Provide status updates on projects, detailing what outstanding tasks remain and who is responsible for the task • Log information in Smartsheet to keep track of projects in each phase of the process • Completed 444 payroll implementations ensuring payroll data converted into isolved HCM platform correctly in 12 months.

• Trainer for isolved software implementation and activation, conducted over 880 activations for clients• Migrated 258 clients from previous software to isolved software using Infinisource Migration Tool • Extend payroll run schedule, generated check date vouchers, added additional tax, regenerated first payroll, updated background check pay rates, resolved errors in imports• Certified in Payroll Customer Service Training• Organize and complete working conference sessions to review expense management configuration worksheet and documentation • Build and demo expense module for clients by showing them the different roles applicable (manager, employee, expense delegate, and client user) • Develop working relationships with clients to ensure all needs are met

• Employed from December 2016 - May 2021 before accepting an offer from another employer. Employment reinstated as of February 2024 (I work this role addition to my role at isolved). • Helped to maintain corporate image and culture by demonstrating strong interpersonal skills when interacting with customers, vendors, and team members• Multi-tasked in a fast-paced environment by operating multi-line telephones, serving up to 13 tables at once, and serving the entire restaurant when under-staffed• Trained new team members to produce high-quality service• Received positive reviews for exceptional customer service• Numerous accounts of positive feedback given directly to the managerial team for outstanding service

• Recommended solutions, reviewed technical documents, and developed reports such as baseline metrics, research-based papers, graphs, presentations, and charts to assist Team Lead • Provided support when scheduling meetings, tours, and events for up to 60 guest speakers and interns by requesting briefings and sending invitations • Developed bi-monthly newsletter, spotlighting the intern programs within DoD, as well as shining light on the current year's class of interns to support DoD internship programs• Analyzed, reviewed, and created memorandums to communicate clearly, concisely, and with technical accuracy • Maintained positive working relationships with Program Managers, Interns, Speakers, and DoD stakeholders

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General