Austin Crouch Email & Phone Number

• Validate client’s information migrated for previous software into Isolved’s software correctly
• Conduct test payrolls in isolved system to ensure all earning, deduction, and tax information is calculating accurately
• Compare payroll register from previous software to the register from the test payroll in isolved to ensure all data has carried over accurately
• Conduct training meetings with clients to review employee maintenance and payroll processing in HCM software
• Key payroll in time entry grid and preview/process payroll for teledata clients
• Provide status updates on projects, detailing what outstanding tasks remain and who is responsible for the task

• Trainer for isolved software implementation and activation, conducted over 880 activations for clients
• Migrated 258 clients from previous software to isolved software using Infinisource Migration Tool
• Extend payroll run schedule, generated check date vouchers, added additional tax, regenerated first payroll, updated background check pay rates, resolved errors in imports
• Certified in Payroll Customer Service Training
• Organize and complete working conference sessions to review expense management configuration worksheet and documentation
• Build and demo expense module for clients by showing them the different roles applicable (manager, employee, expense delegate, and client user)

• Employed from December 2016 - May 2021 before accepting an offer from another employer. Employment reinstated as of February 2024 (I work this role addition to my role at isolved).
• Helped to maintain corporate image and culture by demonstrating strong interpersonal skills when interacting with customers, vendors, and team members
• Multi-tasked in a fast-paced environment by operating multi-line telephones, serving up to 13 tables at once, and serving the entire restaurant when under-staffed
• Trained new team members to produce high-quality service
• Received positive reviews for exceptional customer service
• Numerous accounts of positive feedback given directly to the managerial team for outstanding service

• Recommended solutions, reviewed technical documents, and developed reports such as baseline metrics, research-based papers, graphs, presentations, and charts to assist Team Lead
• Provided support when scheduling meetings, tours, and events for up to 60 guest speakers and interns by requesting briefings and sending invitations
• Developed bi-monthly newsletter, spotlighting the intern programs within DoD, as well as shining light on the current year's class of interns to support DoD internship programs
• Analyzed, reviewed, and created memorandums to communicate clearly, concisely, and with technical accuracy
• Maintained positive working relationships with Program Managers, Interns, Speakers, and DoD stakeholders

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General