Austin Dominic Xavier Dlima Email & Phone Number

Albany, Ny, Us

Medway, Massachusetts, United States

Fairfax, Virginia, United States

• As a Senior Talent Acquisition Executive, I was involved in the end-to-end recruitment process for positions requiring security clearances, including sourcing, technical screening, and also head hunting candidates in compliance with federal regulations.• Maintained relationships with hiring managers in the defense and government sectors to identify and attract top talent with active security clearances.• Developed and implemented recruitment strategies to build a robust pipeline of cleared candidates, ensuring quick and effective placements in highly sensitive roles.• Managed relationships with government industry professionals to stay updated on market trends and candidate availability within the cleared market.• Analyzed market data and recruitment metrics to continuously improve the efficiency and effectiveness of talent acquisition strategies in the cleared sector.• Mentored and trained junior recruiters on best practices in sourcing and securing candidates within the highly specialized cleared market.

Fairfax, Virginia

• Worked as a Talent Acquisition Associate / Technical Recruiter at McLean Intelligent Workforce, an IT recruitment firm, where I performed various recruitment responsibilities, including sourcing, head hunting, recruiting, and screening candidates for both technical and non-technical positions in the Cleared market.• Utilized various job boards, sites, and portals such as Dice, Monster, ZipRecruiter, and LinkedIn to source and route resumes into JobDiva (ATS-Applicant Tracking Software) and maintained pipelines of candidates.• Conducted consultant analysis to assess candidate skills, whether technical or functional.• Successfully negotiated expected rates, employment terms and conditions, and availability to ensure that both the candidate and the client's requirements were met.• Conducted candidate briefings on job responsibilities, rates, pay cycles, terms of payments, and other relevant details.• Reviewed recruitment policies to ensure that the selection techniques and standards were effective and continuously improved the department's efficiency.• Established and maintained strong relationships with both clients and candidates, resulting in successful placements and increased business opportunities.• Managed multiple open requisitions and met monthly targets by effectively prioritizing and managing my time to deliver high-quality results within tight deadlines.• Conducted market research to stay up-to-date with industry trends, emerging technologies, and new tools, and utilized this information to improve recruitment strategies and identify top talent in the market.• Provided exceptional customer service to clients by ensuring prompt response times, effective communication, and regular status updates throughout the recruitment process.

Karāchi, Sindh, Pakistan

• Contacted adjusters, defense attorneys, and other relevant parties to negotiate and collect on outstanding workers' compensation medical bills.• Reviewed and analyzed billing statements to identify discrepancies, errors, or other issues that may have affected the collections process.• Created and maintained detailed records of all collections activity, including correspondence with adjusters and attorneys, payment plans, and other relevant information.• Provided regular updates to management and other stakeholders on the status of outstanding collections, including progress on payment plans, outstanding balances, and any issues or obstacles that may have affected the collections process.• Developed and implemented strategies for improving collections performance, such as refining billing processes, developing new collection techniques, and leveraging technology to streamline the collections process.• Conducted research and analysis to identify trends and patterns in collections activity, and used this information to inform future collections strategies and tactics.• Collaborated with other members of the collections team to share knowledge and best practices, and to ensure consistent and effective collections practices across the organization.• Maintained a professional and courteous demeanor when communicating with adjusters, attorneys, and other parties, and adhered to all relevant regulations and legal requirements governing collections activity.

Houston, Texas, United States

• Worked as a Talent Advocate / Technical Recruiter for Arthur Lawrence an IT consulting firm.• Performed full-life cycle responsibilities including sourcing, recruiting, and screening applicants for a variety of technical / non-technical requirements.• Loaded / routed resumes received via various job boards / sites / portals like Dice, Monster, Career Builder, and LinkedIn into Bullhorn software (ATS-Applicant Tracking Software).• Maintained pipelines of candidates.• Requested referrals from employers / other candidates for various job requirements on USA Tax Terms (C2C / W2 / 1099).• Performed consultant analysis for assessment on skills of candidates (techie or functional).• Negotiated expected rates, employment terms / conditions, and availability.• Briefed consultants about the responsibilities, rate, pay cycle, terms of payments, etc.• Provided new hire package draft with complete details with respect to vendor and clients.• Converted received resumes into Arthur Lawrence Standard format.• Reviewed recruitment policies to ensure effectiveness of selection techniques and standards to continuously improve departmental efficiency.

Karāchi, Sindh, Pakistan

• Worked as a Customer Service Analyst for FNOL Team powered by 24/7 Home Rescue (Britain’s leading gas-boiler installation and breakdown assistance provider).• Handled / supported inbound and outbound calls / correspondence of customers via VICIdial and 247 Home Rescue's emergency helpline.• Used various CRM's of 247 Home Rescue to access database of customer's records.• Collected / charged / transacted online payments from customers to set-up breakdown jobs / cases.• Guided customers through company's emergency breakdown assistance policy.• Maintained positive business relationship with customers to ensure future business.• Achieved targets and outcomes within schedule.• Assisted / resolved / handled inquires of customers in an appropriate / helpful / timely manner.

Karāchi, Sindh, Pakistan

• Customer Service Representative (CSR) / Appointment scheduler for a medical campaign (USA based)• Handled / supported inbound calls of patients via Cisco / IVR dial-up phone.• Scheduled appointments of patients with doctors, informed / guided available timeslots, duration / location, checked patient's medical records, etc.• Assisted / resolved / handled inquires of patients in an appropriate / helpful manner and time frame.

Karāchi, Sindh, Pakistan

• Worked as a Data Entry Executive / Refund Claims Agent for a B2B campaign in the USA.• Handled / supported outbound calls / correspondence of clients via Skype and E-mail.• Claimed over 100,000+ refunds on FedEx / UPS late delivery and pickup packages.• Maintained positive business relationship with clients to ensure future business.• Voided missing / unused tracking numbers through UPS / FedEx website portal.• Achieved targets and outcomes within schedule.• Assisted / resolved / handled inquires of clients in an appropriate / helpful / timely manner.

Karachi, Pakistan

• Worked as a Sales Executive dealing with customers in the USA.• Sold products and services using solid arguments to prospective customers.• Handled and supported inbound / outbound calls of customers via IVR dial-up phone.• Maintained positive business relationships to ensure future sales.• Established / maintained positive business and customer relationships.• Reached out to customer leads through cold calling• Achieved / agreed upon sales targets and outcomes within schedule.• Assisted / resolved / handled inquires of customers in an appropriate / helpful / timely manner.

New York, New York

• Worked from Pakistan as a Remote Image Specialist for SelfMade (NYC).• Retouched images in various formats including but not limited to JPG, TIF, PNG, and GIF.• Designed templates / logos / banners / websites front-end design. • Worked closely with artists, art directors, businesses / companies / co-operations to assist them in their graphical / design needs for business requirement.• Used the latest graphic programs available including Adobe Photoshop and Illustrator.• Created both 2-D / 3-D designs from posters to postcards and product packaging.• Designed graphics for use in print, online, lay out page, and text.

Bachelor Of Software Engineering, Computer Software Engineering

Hsc, Computer Science

Successfully completed my intermediate of Karachi Board (BIEK) from St. Patrick's College in the field of Computer Science.

Matriculation, Computer Science

Activities and Societies: Boy Scouts, Theatre And English Speech Elocution.Successfully completed my Matriculation of Karachi Board (BSEK).