Austin Downing, Maoc, Psm I Email & Phone Number

Fort Wayne, Indiana, United States

Fort Wayne, Indiana, United States

Fort Wayne, Indiana, United States

Fort Wayne, Indiana, United States

Fort Wayne, Indiana, United States

Fort Wayne, Indiana

– Oversaw all new third-party web service integrations from initial negotiations to development strategy to QA testing and final launch with the development team – Worked with the sales team to identify issues, strategize for solutions, and prioritize based on business decisions then translating that into a workable plan for development team to ensure client needs are accurately and efficiently met– Maintained over 90 active vendor relationships and integrations, accommodate for third… Show more – Oversaw all new third-party web service integrations from initial negotiations to development strategy to QA testing and final launch with the development team – Worked with the sales team to identify issues, strategize for solutions, and prioritize based on business decisions then translating that into a workable plan for development team to ensure client needs are accurately and efficiently met– Maintained over 90 active vendor relationships and integrations, accommodate for third party software updates and enhancements, handle all escalated customer services issues or troubleshooting regarding vendor or product issues.– Managed E-Commerce department, facilitate weekly meeting and trainings, hire and train new team members, conduct employee quarterly reviews, and report directly to the Director of Operations– Implemented new processes for development backlog, provider notifications, UAT scripts, QA checklists, and writing technical documentation.– Coordinated all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation– Created robust business development plan to engage markets and meet objectives after identifying business unit operating plan deficiencies and initiating market surveys / analysis– Strategically organized and coordinated with senior executive’s new business trends to develop new services, products, and distribution of channels– Established CRM to increase sales, improve sales forecasting, and enhance account tracking on new and existing clients– Renovation of Salesforce CRM for database management, organization of daily tasks, and future projections– Developed and analyzed Salesforce CRM Reports to evaluate business trends and reduce churn– Participated in weekly production meetings to discuss any potential issues that might disrupt on time delivery dates. Show less

Indiana

– Conducted needs analysis, developed and delivered in-house training and engaged with the Customer Success Team in quality and process improvement efforts. – Gained expertise in 20+ vertical markets and created marketing solutions to best suit client needs. – Managed key success projects on top of regular workload and provide KPIs to relevant stakeholders – Conducted post onboarding engagement trainings. Provided services in a manner that demonstrates the highest levels of… Show more – Conducted needs analysis, developed and delivered in-house training and engaged with the Customer Success Team in quality and process improvement efforts. – Gained expertise in 20+ vertical markets and created marketing solutions to best suit client needs. – Managed key success projects on top of regular workload and provide KPIs to relevant stakeholders – Conducted post onboarding engagement trainings. Provided services in a manner that demonstrates the highest levels of quality, accountability, and teamwork– Collaborate with leadership and key business partners to determine onboarding needs for new managers – Design, develop and deliver learning solutions that address and support the changing needs of the business – Partner with field leaders and Training Managers to ensure that the onboarding programs developed are effectively and consistently implemented – Exercise strong stakeholder management by staying in close communication and maintaining strong relationships with senior leadership and key business partners – Create and execute effective measurement strategies to evaluate, monitor, and report on program effectiveness and impact – Facilitate training content in person or virtually as needed – Train and coach others to deliver training content as needed – Create training tools, job aids, and presentation materials as needed Show less

Fort Wayne, Indiana Area

– Identified new group sales opportunities by prospecting current and past clients, cross selling, true dedication to prospecting and hosting appointments at Parkview Field– Built and strengthened relationships with existing and new group accounts– Continually grew revenue in my assigned group category. Maximized renewals and incremental opportunities– Worked multiple tasks and created new group theme nights each season.– Performed group related responsibilities, including… Show more – Identified new group sales opportunities by prospecting current and past clients, cross selling, true dedication to prospecting and hosting appointments at Parkview Field– Built and strengthened relationships with existing and new group accounts– Continually grew revenue in my assigned group category. Maximized renewals and incremental opportunities– Worked multiple tasks and created new group theme nights each season.– Performed group related responsibilities, including entertaining clients and fulfilling group theme night experiences and/or commitments– Involvement in game day activities, promotions for the TinCaps as well as outside functions including luncheons, networking events, business shows, conventions, etc.– Met and exceeded all weekly, monthly and yearly sales goals for the TinCaps and related events Show less

Arvada, Co

– Acted as an information center for customers as they enter the store and be 100% focused on customer service– Provided quick and courteous service to all Target guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them– Expressed passion about community engagement and maintained integrity in the work area– Was familiar with all new products and services to be able to engage with customers regarding new… Show more – Acted as an information center for customers as they enter the store and be 100% focused on customer service– Provided quick and courteous service to all Target guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them– Expressed passion about community engagement and maintained integrity in the work area– Was familiar with all new products and services to be able to engage with customers regarding new product and services features and benefits– Politely and professionally responded to inquiries regarding products, services and pricing via the telephone– Assisted the Store Manager with supervising employees; including encouraging and motivating staff in sales and customer service– Assigned employee lunch & breaks to effectively manage day to day activities– Identified current and future customer requirements by establishing a rapport with customers– Ensured availability of merchandise by replenishing store stock levels daily– Resolved customer inquiries and complaints in a professional and timely manner– Assisted in inventory counts, identified shortages or surpluses and reported all discrepancies– Protected employees and customers by providing a safe and clean store environment– Maintained the stability and reputation of the store by complying with legal requirements– Assisted with briefing all guest service staff of changes at the beginning of each shift– Enforced program, operational, and personnel policies and procedures– Prepared daily store deposit and daily revenue reports. Ensured that all store accounting reports are accurate and submitted in a timely manner– Responsible for ensuring proper PCI compliance as required by credit card regulations.– Responsible for maintaining proper cash controls in the store– Contributed to the team effort by striving for increased store sales while promoting awareness of the store and its purpose Show less

Aurora, Co

– Coordinated the schedules of leadership team, prioritized functions and appointments, ensuring that meetings, deadlines, presentations and other duties are carried out seamlessly and on schedule– Served as the liaison between the CEO, leadership and staff as well as external contacts in a professional and friendly manner; managed phone calls, emails and correspondence– Conserved CEO’s time by reading, researching, and routing correspondence; drafted internal and external emails… Show more – Coordinated the schedules of leadership team, prioritized functions and appointments, ensuring that meetings, deadlines, presentations and other duties are carried out seamlessly and on schedule– Served as the liaison between the CEO, leadership and staff as well as external contacts in a professional and friendly manner; managed phone calls, emails and correspondence– Conserved CEO’s time by reading, researching, and routing correspondence; drafted internal and external emails, letters and documents; collected and analyzed information– Maintained and tracked project lists/goals; attended team and high-level meetings, tracked agenda, taking accurate minutes, and assisted leadership team to keep team on course– Maintained leadership team's confidence and protected organization by keeping information confidential– Coordinated leagues and tournaments; including customer service, operations (setting up fields, recording scores, checking in players, taking payments, etc...), managing referees, sales, and more– Oversaw stations during athlete check-in including distribution of apparel and equipment Show less

Denver, Co

– Checked my area before gates open to make sure all is in cleanly and in working order– Greeted and welcomed each guest and thanked each guest as they leave the event– Had a strong understanding of Coors Field layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities– Served as an information specialist and knowledgeable about each event to respond appropriately to guest comments, questions… Show more – Checked my area before gates open to make sure all is in cleanly and in working order– Greeted and welcomed each guest and thanked each guest as they leave the event– Had a strong understanding of Coors Field layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities– Served as an information specialist and knowledgeable about each event to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner– Handled a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues– Assisted guests with the location of their seats– Enforced Coors Field policies and procedures– Verified credentials to control access into restricted areas– Looked for opportunities to enhance the guest experience Show less

Master'S Degree, Organizational Communication / Training And Development

Bachelor’S Degree, Sports Management

Activities and Societies: Alpha Sigma Pi, Sport Industry Operations Club

Associate’S Degree, General Studies