Austine Obare Email & Phone Number

United Arab Emirates

Uae

• Administer all operations of front office From Front Desk,Concierge,Recreation and At Your Service • Maintain records of room inventory for facility and ensure optimal level of customer satisfaction.• Monitor all activities of front desk and recreation on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services.• Supervise all account and finance related processes such as payroll to ensure timely payment.• Hire and train new front desk associates in all hotel policies and procedures and everyday activities.• Maintain records of all data and forecasts arrival and departure of guests on an everyday basis and ensure an effective night team to ensure smooth operations.• Analyze all guest complaints and requests and ensure timely resolution for all.• Supervise working of all team members and ensure achievement of all front office objectives according to quality standards.• Monitor and work with housekeeping staff and ensure efficient maintenance of all rooms according to hotel standard.• Participate in various educational seminars and evaluate front office operations and recommend changes if required.• Monitor all guest ratings and comments for hotels and evaluate same to improve all services.• Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc

Uae

Provide upscale guest service experiences for clients throughout their stay · Ensure clients are properly greeted upon their arrival · Monitor daily bookings and ensure assigned rooms are prepared prior to check-in · Coordinate luggage collection and storage · Oversee check-in and check-out procedures, including reservations and financial transactions · Promptly address guests’ requests, like in-room dining · Actively listen to and resolve complaints · Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns · Manage guest relations team (including Guest Service Agent and Concierge) to ensure we comply with all standards and operating procedures · Appraise team’s performance and produce regular reports · Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience · Examine daily duties, assign tasks and check on progress · Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings · Establish friendly relationships with regular hotel clients

Abu Dhabi, United Arab Emirates

• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests • Maintains thorough knowledge of all strength and cardiovascular equipment and their programs as well as the proper use, alignment, safety and contraindications • Determining work schedules and keeping time schedules• Maintains cleanliness of all types of equipment, common areas, and service areas • Preparing monthly forecast and budgeting for Recreation Department• Administers health history, questionnaires, fitness-wellness evaluations of members and clients • Maintains accurate records, as well as tracking, of all personal training clients, with a special emphasis on proper procedure and protocol • Leads fitness exercise sessions, personal training sessions, group training experiences, and in-service education sessions • Schedules and sets personal appointments as well as appointments for team members. • Safeguards all clients, guests, and members throughout each experience, while upholding the philosophy of the fitness center • Ensuring that all employees within Recreation Department are fully aware of the daily inventory, yield and revenue management, and sell rates.• Ensuring that Health Club Employees are well trained• Assist in the building of an efficient team of employees by taking active interest in their welfare, safety and development.• Determine and completing guests requests• Working as a team to ensure the guest expectations are met and delivered on time

Abu Dhabi, United Arab Emirates

• Conducting daily shift briefings and attends Departmental head shift briefing• Determining work schedules and keeping time schedules• Assisting in Preparing monthly forecast and budgeting for Guest Services Department and Business Centre• Ensuring that all employees within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.• Assists Fairmont Gold in the absence of management• Ensuring that Front Office colleagues are well trained• Assist in the building of an efficient team of employees by taking active interest in their welfare, safety and development.• To maintain the integrity of the Front Office environment.• Determine and completing guests requests• Making reservation in accordance with guest needs• Working as a team to ensure the guest expectations are met and delivered on time• Covering Manager on Duty roles

Abu Dhabi, United Arab Emirates

• Conducting daily shift briefings and attends Departmental head shift briefing• Determining work schedules and keeping time schedules• Preparing monthly forecast and budgeting for Guest Services Department and Business Centre• Working together with Conference Services Department and our group contacts to ensure that all of our groups’ needs are well planned and achieved(especially Valet team coverage)• Ensuring that Guest Services colleagues are well trained• Representing the Guest Services department by attending all relevant meetings, and prepares the relevant reports and follow-up as requested• Determine and completing guests requests• Making reservation in accordance with guest needs• Working as a team to ensure the guest expectations are met and delivered on time• Covering Manager on Duty roles

United Arab Emirates

• Conducting daily shift briefings and attends Departmental head shift briefing• Determining work schedules and keeping time schedules• Ensuring that Guest Services colleagues are well trained• Representing the Guest Services department by attending all relevant meetings, and prepares the relevant reports and follow-up as requested• Determine and completing guests requests• Making reservation in accordance with guest needs• Working as a team to ensure the guest expectations are met and delivered on time

United Arab Emirates

• Supervising Bellman in Daily Duties e.g. Delivering Luggage, Providing accurate information, to Guests• Determining work schedules and keeping time schedules• Determine and completing guests requests• Making reservation in accordance with guest needs• Working as a team to ensure the guest expectations are met and delivered on time• Identifying training and development need within the Guest Services department through job analysis and appraisal• Designing and developing training and development programmes based on both the guest services department and individual needs• Conducting appraisals• Devising individual learning plans• Ensuring the team follow the laid standard to meet guest expectations

United Arab Emirates

• Supervising Bellman in Daily Duties e.g. Delivering Luggage, Providing accurate information, to Guests• Determining work schedules and keeping time schedules• Determine and completing guests requests• Making reservation in accordance with guest needs• Working as a team to ensure the guest expectations are met and delivered on time

United Arab Emirates

• Welcoming and escorting customers to their tables.• Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Explain how various menu items are prepared, describing ingredients and cooking methods. • Present menus to guests and answer questions about menu items, making recommendations upon request. • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. • Serve food and/or beverages to patrons.• Cashiering using micros system

United Arab Emirates

Pre-opening staff)• Welcoming and escorting customers to their tables.• Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Present menus to guests and answer questions about menu items, making recommendations upon request. • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. • Serve food and/or beverages to patrons.• Cashiering using micros system