As an AI IT Support Analyst, my duties are as follows; ● Facilitate access to drives and ensure timely removal of access for departingemployees.● Provide and manage access to various organizational folders and portals.● Maintain an accurate and current database of employees joining or leaving theorganization, ensuring data integrity and compliance.● Diagnose and resolve technical problems via video call support.● Contribute to the development and improvement of technical support processesand documentation.● Monitor notion pages across different departments

• Provided technical support to end-users, managing and resolving IT support tickets efficiently.• Managed and configured Windows operating systems, firewalls, and security tools to maintain a secure IT environment.• Monitored and maintained inventory of IT assets, including computers and mobile devices, ensuring accurate records.• Supported O365 productivity suite, including SharePoint and Teams, enhancing user productivity and collaboration.• Assisted in onboarding and offboarding processes, working closely with HR to manage user access and security.• Troubleshot and resolved network issues, including VPN connectivity, for end-user systems.

Successfully led and executed key IT infrastructure projects, focusing on deploying and configuring network security systems and enterprise servers to enhance organizational security and efficiency. Delivered advanced desktop and application support, resolving complex hardware and software issues across multiple sites, ensuring minimal downtime. Administered enterprise-level IT systems to maintain optimal performance and security, while developing disaster recovery plans to safeguard critical business data. Streamlined communication technologies by supporting and implementing VoIP solutions, boosting company-wide productivity. Collaborated with cross-functional teams to manage seamless IT deployments for external clients, contributing to successful project delivery and client satisfaction.

Led the deployment of Office 365 across multiple departments, driving enhanced collaboration and operational efficiency. Spearheaded a large-scale PC upgrade, replacing over 200 systems with Windows 10, ensuring minimal disruption and improved performance. Negotiated with vendors to secure cost-effective IT solutions, reducing IT expenses. Strengthened cybersecurity by implementing advanced threat defense measures, significantly improving system protection. Developed a robust IT infrastructure, improving system reliability by 40%. Mentored and trained IT professionals, fostering team growth and ensuring successful project delivery. Acted as the first point of contact for all technical queries, and managed backup and restore procedures to safeguard critical data and maintain server health.

Provided first-level technical support, resolving hardware issues for netbooks, modems, webcams, and biometric devices, ensuring minimal disruption to operations. Configured and reinstalled Windows OS on desktops and laptops, maintaining optimal system performance. Delivered LAN support, troubleshooting connectivity issues and implementing secure firewall policies. Conducted regular system maintenance, data backup, and software patching, reducing vulnerabilities and improving security. Set up and maintained IT equipment, including desktop computers, laptops, and interactive whiteboards, to support smooth operations. Managed software installations, keeping systems up to date with the latest antivirus and patches. Trained users on IT solutions, boosting overall productivity and user efficiency.